Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Languages
Disclaimer
Timeline
Generic
Prerana Thool

Prerana Thool

Pune

Summary

Strategic-minded Business Analyst with expertise in risk management and performance optimization. Proven ability to deliver end-to-end solutions that drive lasting value for organizations. Skilled in building and maintaining effective relationships with both internal and external stakeholders.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Consultant

Northern Trust
Pune
02.2022 - Current
  • Manage infrastructure projects and serve as the primary liaison between the technical team and the client to ensure standards were met, while tracking all project requirements and maintaining appropriate documentation
  • Currently working on multiple XACT migration projects, ServiceNow integration with Control-M jobs, and Control-M add-on tool projects (MFT and WCM)
  • Gather information from various sources and evaluate them according to the client's/stakeholder's needs
  • Participate in collaborative efforts with SMEs, project team, and clients to establish a comprehensive plan for the project
  • Implement operational vision for data analytics and reporting, including identification of key requirements and continuous improvement opportunities
  • As per the requirement of the project, conduct a demo/brainstorming session for clients
  • Manipulate data using pivot tables, pivot charts, macros in Excel, Power BI
  • Effectively and accurately report and present project information to the management and project team on a daily, weekly, or monthly basis
  • Knowledge and experience working in teams implementing Agile Methodologies
  • Organized meetings between stakeholders to discuss project details and timelines
  • Competent in understanding business requirements and breaking them into epics and features
  • Train users on the changes being released and conduct post-production activities, such as getting feedback from users and prioritizing tasks with business users
  • Boost company productivity and customer satisfaction by streamlining or eliminating inefficient processes
  • Enhanced existing processes through rigorous testing of related frameworks
  • Provide consultation and training support to clients regarding Control-M add-on tools (MFT & WCM) operation
  • Support critical BAU activities throughout the year (CTM Upgrades, DR activity, Annual calendar validation, ad-hoc holiday, CTM job certification, prepare KB article as per the project requirements, create Confluence or SharePoint page as and when required)

Consultant

eTeam
05.2021 - 02.2022
  • Managed infrastructure projects and maintained communication between clients and internal technical teams to ensure compliance with deadlines and standards
  • Worked on migration and Control-M tool add-on projects (MFT and WCM)
  • Proactively involved in requirement gathering, analysis, prioritization, and documentation
  • Efficiently monitored project deliverables, milestones, and required tasks to successfully complete
  • Facilitated multiple application teams with demos and walkthroughs to the onboarding process
  • Worked on collating the stats from all clients and presented them to management, along with the progress
  • Provided timely assistance to clients and application teams by attending meetings and addressing their queries
  • Participated in daily scrum meetings and addressed spikes that were raised
  • Support critical BAU activities throughout the year (CTM Upgrades, DR activity, Annual calendar validation, ad-hoc holiday)

Sr. Member Technical

ADP Prvt Ltd
06.2015 - 05.2021
  • Played an active role in project work by participating proactively in requirement gathering, analysis, prioritization, and documentation activities
  • Provided viable solutions to resolve the identified problems
  • Collaborated with clients and technical team to create project roadmap
  • Developed and implemented technical solutions to meet customer requirements
  • Analyzed user needs, system functions and workflow to determine appropriate technical solutions
  • Managed ticketed events, incidents, and requests using CA Unicenter Service Desk
  • IBM Tivoli Netcool Monitoring for ticketed events, BSM for persistent/non-ticketed events
  • Handled alerts, monitored systems, and provided support for data center management
  • Applied patches across UNIX, Solaris, AIX servers via Bladelogic Server Automation tool/ Ansible/ SCCM
  • Managed bridge calls during high severity incidents/outages
  • Performed root cause analysis for recurring issues and suggesting solutions for recurring problems
  • Handled server monitoring using different monitoring tools like Sitescope, Netcool, BSM, and vSphere

Education

Bachelor of Engineering -

Bharati Vidyapeeth's College
Pune

HSC and SSC -

Maharashtra State Board

Skills

  • Agile Methodology
  • Business recovery and sustainability
  • Forecasting and planning
  • Project management
  • Requirements gathering & analysis
  • Business process improvement
  • Mainframe Operations
  • Infrastructure Operations
  • Incident Management
  • Problem Management
  • Change Management
  • Scrumban
  • Microsoft Office Suite
  • Vendor coordination
  • System Upgrades
  • User Support
  • Server monitoring
  • Risk Mitigation

Websites

Certification

  • AZ-900 Microsoft Azure Fundamentals certification
  • AWS CERTIFIED SOLUTIONS ARCHITECT – ASSOCIATE
  • CONTROL-M TRAINING (BMC)

Personal Information

  • Passport Number: Yes
  • Nationality: Indian

Languages

  • English
  • Hindi
  • Marathi

Disclaimer

I do hereby confirm that the particulars given in the CV are correct to the best of my knowledge and belief.

Timeline

Consultant

Northern Trust
02.2022 - Current

Consultant

eTeam
05.2021 - 02.2022

Sr. Member Technical

ADP Prvt Ltd
06.2015 - 05.2021

Bachelor of Engineering -

Bharati Vidyapeeth's College

HSC and SSC -

Maharashtra State Board

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Prerana Thool