Gauri Shankar Parashar
Khurja
Summary
Hub Operations Manager with extensive experience at ShadowFax Technologies, specializing in delivery management and team training. Proven expertise in route planning and logistics optimization, resulting in increased operational efficiency and improved customer satisfaction. Strong problem-solving skills and ability to foster team collaboration to achieve service excellence.
Overview
9
9
years of professional experience
Work History
Hub Operations Manager
Squirian logistics Private Limited
Aligarh
06.2025 - 07.2025
- Managed last mile delivery operations for dispatch center, focusing on destination accuracy and delivery timelines.
- Monitored field executives to ensure adherence to service level agreements.
- Handled cash preparations for delivery reports and daily petty cash transactions.
- Planned routes based on defined areas and pin codes to optimize efficiency.
- Oversaw recruitment and training of new team members, supporting ongoing professional development.
- Tracked and maintained records for deliveries and pending shipments to ensure accountability.
- Communicated safety precautions for last mile delivery to drivers and field executives.
- Coordinated with customer service regarding service failures, ensuring timely resolutions.
Hub Operations Manager
ShadowFax Technologies pvt ltd.
07.2020 - 05.2025
- Managed last mile delivery operations for dispatch center, focusing on destination accuracy and delivery timelines.
- Monitored field executives to ensure adherence to service level agreements.
- Handled cash preparations for delivery reports and daily petty cash transactions.
- Planned routes based on defined areas and pin codes to optimize efficiency.
- Oversaw recruitment and training of new team members, supporting ongoing professional development.
- Tracked and maintained records for deliveries and pending shipments to ensure accountability.
- Communicated safety precautions for last mile delivery to drivers and field executives.
- Coordinated with customer service regarding service failures, ensuring timely resolutions.
Team Leader
Delhivery Pvt. Ltd.
07.2019 - 07.2020
- Streamlined logistics operations for enhanced efficiency at SSN Logistics Pvt. Ltd.
- Managed supply chain processes to ensure timely delivery of goods.
- Coordinated with vendors to optimize inventory levels and reduce costs.
- Implemented tracking systems to monitor shipments and improve transparency.
- Developed strategies to enhance customer service and satisfaction.
- Analyzed market trends to inform logistical decisions and improve competitiveness.
- Trained staff on best practices in logistics and supply chain management.
Commercial Executive
Sampark global logistics (P). Ltd.
04.2019 - 07.2019
- Prepared invoices for customers based on product and service usage or flat fees.
- Maintained up-to-date records of all billing activities in an organized manner.
- Coordinated with collections department to resolve overdue payments promptly.
- Identified any errors or discrepancies in invoice calculations before sending out bills.
- Assisted with month-end closing activities, including account reconciliations.
- Provided support during internal and external audits related to billing processes.
- Communicated regularly with vendors regarding invoice processing status updates.
- Resolved customer inquiries regarding billing discrepancies.
- Developed and maintained billing system procedures to ensure accuracy of invoices.
- Collaborated with sales team members to understand new pricing models and discounts offered to customers.
- Processed customer payments and generated monthly statements.
Delivery Executive / Hub Supervisor
MAHINDRA LOGISTICS LIMITED
01.2017 - 09.2018
- Company Overview: (Third Party Payroll)
- (3rd Party Payroll)
- Reported accidents, incidents, or violations immediately to supervisor.
- Assisted in maintaining a clean environment inside the delivery van and truck.
- Investigated causes of delays or missed deliveries quickly and effectively.
Education
B. Com - Commerce
Maharaja Agrasen Himalayan Garhwal University
Uttarakhand06-2023
12th -
U.P. Board
Allahabad01.2014
10th -
U.P. Board
Allahabad01.2012
Skills
- Route planning and logistics
- Delivery management and optimization
- Inventory and cash management
- Cost-saving strategies
- Management information systems
- Last mile delivery solutions
- Delivery tracking systems
- Team recruitment and training
- Logistics coordination
- Supply chain management
- Problem solving and analysis
- Time management techniques
- Load management strategies
- Customer satisfaction initiatives
- Loading and unloading operations
- Vendor and supplier management
- Customer relationship management
- Operational efficiency practices
- Communication skills
- Performance monitoring methods
- Team building strategies
Industry Experience
Fleet, First Mile & Last Mile Operations, Vendor Billing,
Previous Job Profile
Logistics & Transportation, Vehicles planning for local scheduled shipments., Vehicles and manpower MIS forwarded to reporting management on a daily basis., Creating the trip sheet as per vehicle trip also on ShipeX., Handling all unskilled manpower., Day-to-day vehicles and drivers document verification., Vehicles reporting and departing data shared with Client (Amazon TSPL) and reporting management., Coordination with BA for vehicle breakdown and timely vehicle deployment on scheduled plan., Routing plan for next day delivery to particular Hub serviceable areas., Cash MIS and deposit the cash as per daily collation.
Languages
- Hindi
- English
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Roles And Responsibilities
- Manage last mile delivery operations for a dispatch center examining destination and delivery timeline.
- Monitor and supervise the field executive to ensure that delivery operations are conducted as per the required SLA.
- Manage cash preparations of delivery reports and day-to-day petty cash transactions.
- Route planning as per the defined areas/pin codes.
- Oversee the hiring & training of new team members & support their development.
- Tracking & maintaining for delivery & pending shipments.
- Explain last mile delivery safety precautions to drivers & field executives.
- Follow up with customer service for any service failure (late delivery, shipment damage, etc.).
- Responsible for quick responses to emails on a daily basis.
- Responsible for field executive's attendance & weekly off schedule.
- Monthly meetings with management for suggestions and feedback on operations.
- Coordination with sellers and internal staff for escalations.
- Responsible for arranging transport as per company & shipment load costing.
Personal Information
- Father's Name: Mr. Balkrishan Sharma
- Date of Birth: 08/15/95
- Marital Status: Unmarried
Timeline
Hub Operations Manager
Squirian logistics Private Limited
06.2025 - 07.2025
Hub Operations Manager
ShadowFax Technologies pvt ltd.
07.2020 - 05.2025
Team Leader
Delhivery Pvt. Ltd.
07.2019 - 07.2020
Commercial Executive
Sampark global logistics (P). Ltd.
04.2019 - 07.2019
Delivery Executive / Hub Supervisor
MAHINDRA LOGISTICS LIMITED
01.2017 - 09.2018
B. Com - Commerce
Maharaja Agrasen Himalayan Garhwal University
12th -
U.P. Board
10th -
U.P. Board
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