Summary
Overview
Work History
Education
Skills
Timeline
Generic

GAUTAM JAKKAM

Hyderabad

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

10
10
years of professional experience

Work History

Team Leader

Cognizant Technology Solutions
Hyderabad
08.2024 - Current
  • Handling GMP specialist teams who takes care of the premium products like Display
    and Video 360, Platforms Billing, Search ads 360 and Campaign management 360.
  • Trainer for the Platforms Billing team.
  • training new candidates on how to use tools like BMOD (Billing Modification) and Sales Collection tools parallel with CM360 UI and DV360 UI make changes on the existing invoices based on the Order Form or the CPM/CPC rate card the client has changed or renewed.
  • Workforce Management (WFM): Assigning tasks to the Quality Analysts, assigning mentorship roles to the SMEs.
  • Queue Management (QM): Assigning cases (tickets) to the team members.

Lead Engineer

HCL Technologies
Hyderabad
05.2023 - 09.2023
  • Microsoft Bing Ad Campaign creation
  • Troubleshooting on Campaign Implementation
  • Tier 2 support on existing Bing Ad campaigns
  • Microsoft Advertising Editor
  • URL tracking
  • Troubleshooting App not found queries

Digital Media Senior Associate

Google Operations Center
Hyderabad
05.2020 - 11.2022
  • Google Marketing Platform Billing & Reporting.
  • Troubleshooting of Discrepancies occurred on the Monthly invoices of the clients.
  • Checking the Discrepancies occurred due to Budget overspent on the DV360 UI or the CM360 UI.
  • Helping Account Managers (Internal and External) with the contracts they need.
  • Helping Account managers and Direct clients in getting their contracts like Affiliation Adoption Agreements or Network Transfer agreement renewals or extending the existing dates.
  • Using tools like BMOD (Billing Modification) and Sales Collection tools in order to make changes on the existing invoices based on the Order Form or the CPM/CPC rate card the client has changed or renewed.
  • Rebilling Invoices from one company to another company.
  • Helping both Internal Account Managers and External clients with the Affiliation contracts and Order form (Rate cards) in Salesforce tool.
  • Pulling Revenue, Media cost, Platform Fee, Data fee, Third party and Billable cost reports.
  • Splitting invoices according to the requested Invoice level.
  • Checking if a Particular campaign has reached its Threshold for the month or checking budget of each campaign or Insertion Orders of Display & Video 360 product.

Business Operation Associate

Accenture Services Private Ltd (for Google Client)
02.2017 - 05.2020
  • Google Marketing Platform Billing & Reporting.
  • Troubleshooting of Discrepancies occurred on the Monthly invoices of the clients.
  • Checking the Discrepancies occurred due to Budget overspent on the DV360 UI or the CM360 UI.
  • Helping Account Managers (Internal and External) with the contracts they need.
  • Helping Account managers and Direct clients in getting their contracts like Affiliation Adoption Agreements or Network Transfer agreement renewals or extending the existing dates.
  • Using tools like BMOD (Billing Modification) and Sales Collection tools in order to make changes on the existing invoices based on the Order Form or the CPM/CPC rate card the client has changed or renewed.
  • Rebilling Invoices from one company to another company.
  • Helping both Internal Account Managers and External clients with the Affiliation contracts and Order form (Rate cards) in Salesforce tool.
  • Pulling Revenue, Media cost, Platform Fee, Data fee, Third party and Billable cost reports.
  • Splitting invoices according to the requested Invoice level.
  • Checking if a Particular campaign has reached its Threshold for the month or checking budget of each campaign or Insertion Orders of Display & Video 360 product.

Customer Support Associate

Amazon Development Center
08.2016 - 01.2017
  • "Where is my Order" queries
  • Return and Refund queries of Indian customers

Process Associate

Genpact Private Ltd (for Google Client)
07.2015 - 07.2016
  • Google Play store support
  • Troubleshooting of Android Apps
  • Google Wallet
  • Troubleshooting unwanted and Fraudulent transaction

Education

Bachelor of Technology - ECE

Vizag Institute of Technology
JNTU Kakinada
01.2013

Skills

  • Team development
  • Teamwork and collaboration
  • GMP Billing & Reporting training
  • Programmatic Advertising
  • Search Ads 360
  • Google Ads
  • Google Analytics 4
  • Display & Audio 360 UI
  • Campaign Manager 360 UI
  • Fixing Billing Discrepancies
  • Billing Modifications
  • Revenue Reporting
  • Billable cost reporting
  • Refund reporting

Timeline

Team Leader

Cognizant Technology Solutions
08.2024 - Current

Lead Engineer

HCL Technologies
05.2023 - 09.2023

Digital Media Senior Associate

Google Operations Center
05.2020 - 11.2022

Business Operation Associate

Accenture Services Private Ltd (for Google Client)
02.2017 - 05.2020

Customer Support Associate

Amazon Development Center
08.2016 - 01.2017

Process Associate

Genpact Private Ltd (for Google Client)
07.2015 - 07.2016

Bachelor of Technology - ECE

Vizag Institute of Technology

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