Stock market
GAUTAM MADAAN
Customer Relations Officer
New Delhi
Summary
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in Finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
3
3
Certifications
Work History
Customer Relationship Officer
Bonds India
Gurugram , Harayana
06.2022 - Current
- Built long-term, loyal customer relations by providing top-notch service and better investment advise, and service information.
- Educated customers about Bonds options and investment process.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals. Contacted potential clients to pursue sales and maximize company's profit.
- Converted average 8 new client per month.
- 50% monthly business from new client.
- Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention
- Developed product demonstrations and presentations for customers.
- Maintained up-to-date knowledge of product and informed about government policies related to bonds to customer.
Social Media Marketing Intern
Aashman Foundation
New Delhi
06.2021 - 09.2021
- Conducted daily updates to social media profiles to boost company online presence.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Optimized social media content for maximum engagement and reach.
Education
BBA - Commerce
Guru Gobind Singh Indraprastha University
New Delhi , India 05.2019 - 05.2022
High School -
CBSE
New Delhi , India 05.2018 - 05.2019
Intermediate -
CBSE
New Delhi , India 04.2011 - 04.2018
Skills
Customer Relations
Certification
Customer service
Interests
Travelling
Cricket
Timeline
Customer Relationship Officer
Bonds India
06.2022 - Current
Social Media Marketing Intern
Aashman Foundation
06.2021 - 09.2021
BBA - Commerce
Guru Gobind Singh Indraprastha University
05.2019 - 05.2022
High School -
CBSE
05.2018 - 05.2019
Intermediate -
CBSE
04.2011 - 04.2018
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