Gautam Rajendra Hetam
Mumbai
Summary
Detail-oriented and highly motivated professional with experience in administrative support, customer service, and banking operations. Adept at problem-solving, critical thinking, and effective communication. A quick learner with a positive attitude, committed to delivering excellence in every role.
Overview
5
5
years of professional experience
Work History
Assistant Manager at Kotak Credit Card Section
Kotak Mahindra Bank
07.2023 - 01.2025
- Managed customer queries and provided efficient banking solutions
- Assisted in financial transactions, documentation, and compliance processes
- Ensured high levels of customer satisfaction and service efficiency
Sales Manager
NORA Realty
Mumbai
08.2022 - 03.2023
- Handled administrative tasks and client interactions
- Assisted in real estate transactions and documentation
- Participated in negotiations with vendors regarding product purchases or contracts.
- Resolved customer complaints regarding sales and service.
Customer Care Executive
Kissht Finance Company
08.2021 - 05.2022
- Provided financial product guidance to customers
- Resolved customer queries and ensured a seamless service experience
Junior Assistant Clerk
CTES College of Architecture
Chembur
09.2019 - 03.2021
- Assisted in administrative and clerical tasks
- Maintained records and supported faculty with operational duties
Education
Bachelor of Commerce (B.Com) -
Mumbai University
Higher Secondary Certificate (H.S.C) -
Maharashtra Board
Secondary School Certificate (S.S.C) -
Maharashtra Board
Skills
- Basic Computer Knowledge
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong Analytical and Problem-Solving Skills
- Excellent Communication and Customer Service
- Customer relationship management (CRM)
- Customer service
- Government certified typing 30-40 speed
- Customer service and satisfaction
- Financial reporting
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Assistant Manager at Kotak Credit Card Section
Kotak Mahindra Bank
07.2023 - 01.2025
Sales Manager
NORA Realty
08.2022 - 03.2023
Customer Care Executive
Kissht Finance Company
08.2021 - 05.2022
Junior Assistant Clerk
CTES College of Architecture
09.2019 - 03.2021
Bachelor of Commerce (B.Com) -
Mumbai University
Higher Secondary Certificate (H.S.C) -
Maharashtra Board
Secondary School Certificate (S.S.C) -
Maharashtra Board
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