Gautam Singh
Bangalore
Summary
Proficient City Manager effective at representing the city, enhancing operations and maximizing individual department effectiveness. Familiar with current trends, strategies and technologies in Operations Management. Seeking a permanent role dedicated to improving processes and procedures across the board.
Overview
9
9
years of professional experience
1
1
Certification
Work History
City Operation Manager
Nobroker.in
Bengaluru
06.2023 - Current
- Managed Daily and Monthly Operation of the City, including the escalations and Operations revenue with closure of the projects.
- Developed strategies to improve productivity and reduced costs with city operations.
- Collaborated with internal and external stakeholders such as (sales Team, Service Partners and Clients including the tech team) to improve the productivity and bandwidth of the team.
- Looking into Risk Assessment and Management to keep the P&L intact and long term plan for improving the efficiency.
Territory Manager- Last Mile Ops
Livspace
Mumbai
05.2022 - 05.2023
- Spearheaded all operations, including end-to-end project management and P&L accountability.
- Accomplished monthly on an average of 1.5 Cr Value of Project Delivery with a team of 9 Project Managers/Operations Leas.
- Customer Satisfaction score (NPS) 4.30 with 85% Fill Rate.
- Meditated between the teams and Project Stakeholders for proper understanding of the Specifications/Instructions.
- Ensuring all operations were carried appropriately and cost-effective way.
Operations Lead- Last Mile Ops
Livspace
Bangalore
07.2019 - 04.2022
- Monthly on an Average of 30L Value of project delivery.
- Managed Projects worth 2.75Cr+ delivering 26+ Homes in FY-21-22.
- Customer Satisfaction Score (NPS) 4.9 with 100% fill Rate.
- Helping Hand in improving the Operations Process within the team along with inputs requirement for BU excellence.
Systems Engineer
Infosys Ltd.
Pune
05.2015 - 07.2017
- Software development using COBOL and JCL Programming language for banking, cards and payments.
- Coordinating with the in-house team and client team
during GO Live events. - Understood Project Lifecycle, waterfall and Agile model
Education
MBA- Construction Project Management -
RICS- Amity University
06.2019
BE- Civil Engineering -
Sathyabama University
05.2015
Skills
- Stakeholder Management
- RCA Analysis
- Project Management
- Operations Management
- P&L Accountability
- Team Management
- Process Improvement
- Project Lifecycle
- Client Management
Certification
- BEC (Business English Certificate Level B1, Cambridge English), 2014
- AutoCad certification course of Revit Architecture 2012 (Autodesk), 2014
- NIIT training certification for C++ and Object Oriented Programming concept
Personal Information
Title: Territory Manager- Ops
Awards
- Achievers Club Member, for being the highest performer in Renovation Team (PAN India) for generating highest revenue and closures (Nov, 2023), Nobroker.in
- Star Spacers Award, for being a part of Mumbai Vesta Ops Team that achieved an impressive number of Handovers with a whopping 4.46 avg. CSAT. (Oct, 2022), Livspace
- Rising Star, for handing over the projects in short span with 5/5 NPS within 3 months of joining the organization (Sep, 2019), Livspace
References
- Mr. Meer Ameenuddin, GM- Ops (Bangalore), +91-7708924057, LIVSPACE
- Prof. Gautam Pant, Director (SBE), +91-9810880635, RICS-SBE, Amity University
Hobbies and Interests
- Learning and Mentoring
- Playing Table Tennis and Football
Timeline
City Operation Manager
Nobroker.in
06.2023 - Current
Territory Manager- Last Mile Ops
Livspace
05.2022 - 05.2023
Operations Lead- Last Mile Ops
Livspace
07.2019 - 04.2022
Systems Engineer
Infosys Ltd.
05.2015 - 07.2017
MBA- Construction Project Management -
RICS- Amity University
BE- Civil Engineering -
Sathyabama University
- BEC (Business English Certificate Level B1, Cambridge English), 2014
- AutoCad certification course of Revit Architecture 2012 (Autodesk), 2014
- NIIT training certification for C++ and Object Oriented Programming concept
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