Gautam Sunil Joshi
Santacruz
Summary
Dynamic Front Office Manager with a proven track record at Bentley India, excelling in customer relationship management and advanced aftersales service. Skilled in resolving complaints and fostering client loyalty, I leverage my Bronze & Silver certifications to enhance customer experiences and drive repeat business opportunities. Passionate about delivering exceptional service.
Overview
21
21
years of professional experience
Work History
Front Office Manager
(Bentley India and Lotus India) Exclusive Motors Pvt Ltd.
Mumbai
07.2022 - Current
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed customer feedback data to identify areas of improvement.
- Open the repairs order and prepare the estimate in the dealer management system.
- Collect all the evidence and technical details for warranty repairs, and provide them to the warranty claim department.
Work Shop Manager
Cars24 Service pvt. ltd
09.2021 - 05.2022
- Working with Cars24 Service Pvt. ltd
- Oversaw daily operations of service workshop for automotive repairs and maintenance.
- Managed team of technicians, ensuring adherence to safety and quality standards.
- Maintained inventory levels of parts and supplies for automotive services.
- Provided technical support to workshop personnel.
- Kept workshop operations in line with budget limitations and schedule demands.
- Resolved customer complaints regarding product quality or service rendered by the workshop staff.
Service Advisor
Infinity cars Pvt Ltd
01.2021 - 08.2021
- Working with Infinity cars Pvt Ltd for BMW and MINI
- Maintained accurate records of service history and customer interactions.
- Educated customers on vehicle care and maintenance best practices.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Service Advisor
Exclusive Motors Pvt. Ltd. Mumbai
04.2017 - 12.2020
- Working With (Bentley) Exclusive Motors Pvt. Ltd. Mumbai
- Assisted customers with vehicle inquiries and service recommendations.
- Evaluated customer needs and provided tailored solutions for vehicle maintenance.
- Maintained accurate records of service history and customer interactions.
- Managed inventory of service parts and supplies for efficient operations.
- Educated customers on vehicle care and maintenance best practices.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Service Advisor
LINKWAY HONDA, Mumbai
04.2014 - 04.2017
- Working with LINKWAY HONDA, Mumbai.
- Assisted customers with vehicle inquiries and service recommendations.
- Educated customers on vehicle care and maintenance best practices.
- Prepared invoices for services rendered and collected payments from customers.
- Handle JDP customers.
- Insurance repairs and coordinate with the insurance surveyor.
- Coordinate with the body shop technician, painter.
Service Advisor
Lakozy Toyota Pvt. Ltd., Mumbai
01.2014 - 04.2014
- Worked with Lakozy Toyota, Pvt. Ltd., Mumbai.
- Assisted customers with vehicle inquiries and service recommendations.
- hande JDP customers
- Educated customers on vehicle care and maintenance best practices.
- Resolved customer complaints promptly to enhance satisfaction levels.
Service Advisor
LINKWAY HONDA, Mumbai
10.2008 - 12.2013
- Worked with Linkway Honda, Mumbai.
- Assisted customers with vehicle inquiries and service recommendations.
- Promptly responded to customer inquiries via phone, email or in person.
- Prepared invoices for services rendered and collected payments from customers.
- Educated customers on vehicle care and maintenance best practices.
- hande JDP customers.
Service Advisor
SKODA AUTOBAHN, Mumbai
08.2007 - 09.2008
- Worked with ŠKODA AUTOBAHN, Mumbai.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Service Advisor
EKBOTE AUTO, Vidyavihar, Mumbai
06.2006 - 08.2007
- Worked with EKBOTE AUTO, Vidyavihar, Mumbai.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Service Advisor
PRAKASH AUTO, Mulund (w), Mumbai
05.2005 - 06.2006
- Worked with PRAKASH AUTO, Mulund (w), Mumbai
- Communicated effectively with technicians to relay customer concerns and requests.
- Educated customers on vehicle care and maintenance best practices.
- Prepared invoices for services rendered and collected payments from customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Technician
KULKARNI AUTO, Kothrud, Pune
05.2004 - 12.2004
- Worked as a Technician with KULKARNI AUTO, Kothrud, Pune.
- Maintained and repaired automotive systems and components for various vehicles.
- Diagnosed vehicle issues using diagnostic tools and equipment effectively.
- Replaced defective components or parts as needed.
Education
EV Domen - EV Charging
CEP Certificate Programme Titled "Fundamentals of
IIT Delhi05-2024
B.A -
01.2013
Diploma - professional Management
Maharashtra Business Training Board
01.2010
Diploma - Automobile Engineering
Ghumatkar Engineering College
Thane01.2004
S.S.C -
Chikitsak Samuh Shirodkar High School
Girgaum, Mumbai01.2001
Skills
- Brand accredited, (Bronze & Silver certified)
- Becoming Bentley, Foundation Aftersales Service
- Customer experience, customer handling
- Advanced aftersales service level certified
- Customer experience, advanced level certified
- Customer relationship management
Training
- High voltage
- Cyber security
- Brand accredited, (Bronze & Silver certified)
- Becoming Bentley, Foundation After salse Service
- Customer experience, customer handling
- Advanced After Sales service service level certified
- August 2008
- Soft skill training by Skoda Auto
- Ind, Aurangabad my daily work is not strictly limited to the routine procedure, but goes beyond that in studying the physiology of the customer, which helps in developing a permanent relationship with them, and thereby improving the finances of the company; the sky is the limit for this category of jobs
- March 2008
- Basic product training is given by
- Sokda Auto Ind, Aurangabad
- July 2005, August 2005
- Service advisor
- Training from Bajaj Auto, Akurdi Plant, Pune
Languages
Marathi, English, Hindi
Timeline
Front Office Manager
(Bentley India and Lotus India) Exclusive Motors Pvt Ltd.
07.2022 - Current
Work Shop Manager
Cars24 Service pvt. ltd
09.2021 - 05.2022
Service Advisor
Infinity cars Pvt Ltd
01.2021 - 08.2021
Service Advisor
Exclusive Motors Pvt. Ltd. Mumbai
04.2017 - 12.2020
Service Advisor
LINKWAY HONDA, Mumbai
04.2014 - 04.2017
Service Advisor
Lakozy Toyota Pvt. Ltd., Mumbai
01.2014 - 04.2014
Service Advisor
LINKWAY HONDA, Mumbai
10.2008 - 12.2013
Service Advisor
SKODA AUTOBAHN, Mumbai
08.2007 - 09.2008
Service Advisor
EKBOTE AUTO, Vidyavihar, Mumbai
06.2006 - 08.2007
Service Advisor
PRAKASH AUTO, Mulund (w), Mumbai
05.2005 - 06.2006
Technician
KULKARNI AUTO, Kothrud, Pune
05.2004 - 12.2004
EV Domen - EV Charging
CEP Certificate Programme Titled "Fundamentals of
B.A -
Diploma - professional Management
Maharashtra Business Training Board
Diploma - Automobile Engineering
Ghumatkar Engineering College
S.S.C -
Chikitsak Samuh Shirodkar High School
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