Hi, I’m
GAUTAM VERMA
Passionate Infrastructure Global IT Officer With 10+ Years Experience Managing Various Roles In A High Volume Industry.
New Delhi
Summary
CARRIER OBJECTIVE:
To contribute towards the achievement of organizational objective.
To set new standards of performance. To deliver above expectations. Every professional activity should result in value addition Academic Credentials B.Com (P) University of Delhi in 2015.
12th from CBSE Board in 2011.
10th from CBSE Board in 2009.
Overview
11
years of professional experience
4
Certificates
1
Language
Work History
Adventus Education India Pvt LtdNoida
Global IT Officer
04.2022 - Current
Job overview
- Handling Office 365 Admin Console how to create or delete users, Restrictions users etc
- G-Suite admin console with managing license assignment.
My personal Health record Express.Gurugram
Senior Desktop Support Specialist( Free Lancing)
03.2021 - 04.2022
Job overview
- Monitored company inventory to keep stock levels and databases updated.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Laptops Assignment and collection from users.
- As per management whenever require my assistance was there to get problem solved.
- Assets stock updation to Management.
Collegedunia Web Private LimitedGurugram
IT Administrator
07.2018 - 03.2022
Job overview
- Handling the Dialer servers such as Openvox Gateway devices IBM Servers,Eyebeam software installation to client systems and enable call forwarding and call align to outside clients
- Taking the daily basis of call recording backup on cloud servers or other location as per Management call
- Handling Accounts Department ERP Software with Tally ERP Server configuration
- Server 2012 R2 with creating domains and permissions allow as per user’s requirements
- Procurement of IT equipment from vendors as per the requirements
- Handling the TATA Internet Leased Line,Airtel,SPACENET,SPECTRANET,JIO,VODAFONE Leased line with Firewall,Router and switches installation
- Handling 600+employees query from Bangalore,Hyderabad,Mumbai,Bhvneshwar,Jaipur,Chennai and our Headquarter as per the situations
- Installation and troubleshooting of client operating systems and service packs, hardware and device
- Configure different types of operating systems such as WINXP, WIN7, WIN8, WIN10, Linux such as ubuntu 16.04 to 19.02 and server 2012R2 with IOS operating system eg.High sierra,Mojave,Catalina Terminal hands on experience such as remove administrator password creating admin account wifi connectivity IOS installation on each Apple devices
- Handling Firewall AnexGate A500 Securities as per company policies and regulations such as Web Filter, Application Filter Rules,Port Forwarding Port check,TCP/UDP port blocking check, Object Host, Network Setting, Hotspot, Server Setting, postpaid users, User’s Plans, Bypass sites,Internet Bandwidth allocation to users as per his/her work,Sites Blocking Unblocking,Network Traffic monitoring,WAN LAN interface check
- Planning & Handling conference room setups & networks such as chrome cast, wifi devices, LAN Connectivity Wifi Connectivity from LED TV, Laptops and etc
- Networking using CAT6 cable, IO box, switches, routers, modem, Wi-Fi access point
- Handling Ruckus R500,R710, Ruckus Switch configuration,TPLink, D-link, Airtel Broadband wireless router creates different types of rules such as bandwidth, password key , DHCP, Logs Create, Firewall manage etc
- Handling Mail Google Admin domain Services such as email creation modifying emails data, Password reset,email Data Backup as per employees norms
- Work on daily basis of Google sheets,word,PPT,Drive Uploading files, Manage Inventory such as IT Assets Laptops,Equipments in Head quarter and Outstation Locations
- Create pst files in desktop, laptop & recover pst files while Ms outlook isn’t working
- Installation and configuration of switches, routers, wireless access point, modem etc
- Handling G-suite,POP3 ,IMAP emails query from user’s site
- Implementing WEP encryption key and WPA network authentication to protect WLAN
- System performance management and providing help-desk support to computer users
- Installation and troubleshooting of local or network printers and scanners at the workplace
- Documentation and communication via MS-Outlook, Webmail etc
- Installation and troubleshooting of hardware and software related problems
- Desktop assembling, taking data back-up and data recovery in corrupted hard disks
- Configuration of internet connections using proxy server or dial-up connection
- IP address configuration and joining client computers to workgroup/domain
- Administrating active directory, including account creation and group policy
- Managing users and group policy, configuring access to shared folders in windows server
- Maintaining all computer peripherals including scanners, printers, flash drives etc
- Support team's abilities and functions through positive customer relations
- Contributing to the improvement and enhancement of processes and procedures.
Vipul Medcare Private LimitedGurugram
IT Administrator
06.2016 - 05.2018
Job overview
- Vipul Medcare is one white-labeled stop destination for all corporate e-wellness services
- These include health checkups, online opinions, medical record storage and any other feature that needs to be integrated into a make it a one stop wellness destination for any employees
- It has 24
- 7 online services for customers having high integrated computer network system managed by a team of professional IT engineers
- Handling HR, attendance (biometric), Salary Software and backup of the same including Tally ERP
- Handling Accounts Department ERP Software with Tally ERP Server & H3U Medhealth portals
- Configuration Tally ERP9 2012 R2 Server with creating domains and permissions allow as per user’s requirements
- Procurement of IT equipments from vendors as per the requirements
- Installation and troubleshooting of client operating systems and service packs, hardware and device drivers, application software, DHCP server, MS-Windows server 2003 and AD
- Installation camera devices such as IVMS-4500 Model
- 36 camera monitoring & Taking manually backup & Handling also officially morning music system devices
- Configure different types of Os such as winxp,win7,win8,win10,Linux,server 2012R2, IOS
- Handling Firewall Cyberoam100ing Securities as per company policies and regulations such as Web Filter, Application Filter, Firewall Rules, Object Host, Network Setting, Hotspot,Server Setting, postpaid users, User’s Plans, Bypass sites
- Planning & Handling conference room networks such as chrome cast, wifi devices, Led etc
- Installation MacAfee antivirus with create privacy like DLP, USB Block, Data encryption
- Networking using CAT6 cable, IO box, switches, routers, modem, Wi-Fi access point
- Install Linux in different PCs as per company requirement
- Handling issues with VMware as per requirement
- Handling all the user’s DR (Data Recovery) systems
- Hard drive, laptop server etc
- Resolve all analyze logs such as computer systems, laptop etc
- Handling Ruckus, Binatone, D-link, Airtel Broadband wireless router creates different types of rules such as bandwidth, password key , DHCP, Logs Create, Firewall manage etc
- Configuring Microsoft Outlook, Outlook Express and Windows Mail in PC and Laptop
- Handling Google Admin domain server such as .CO &.IN
- Create pst files in desktop, laptop & recover pst files while Ms outlook isn’t working
- Installation and configuration of switches, routers, wireless access point, modem etc
- Handling G-suite,POP3 ,IMAP emails query from user’s site
- Implementing WEP encryption key and WPA network authentication to protect WLAN
- System performance management and providing help-desk support to computer users
- Installation and troubleshooting of local or network printers and scanners at workplace
- Documentation and communication via MS-Outlook, Webmail etc
- Installation and troubleshooting of hardware and software related problems
- Desktop assembling, taking data back-up and data recovery in corrupted hard disks
- Configuration of internet connections using proxy server or dial-up connection
- IP address configuration and joining client computers to workgroup/domain
- Administrating active directory, including account creation and group policy
- Managing users and group policy, configuring access to shared folders in windows server
- Maintaining all computer peripherals including scanners, printers, flash drives etc
- Support team's abilities and functions through positive customer relations
- Contributing to the improvement and enhancement of processes and procedures
- Troubleshooting of daily based user problems within given time frame
- Performing incremental, differential, copy, daily or normal data backup as per requirements.
Hitachi Systems MicroClinic Pvt LtdOkhla
Hardware Network Engineer
02.2014 - 05.2016
Job overview
- Hitachi Systems is a leading IT service provider specializing in developing and implementing business systems for customers of diverse sectors and sizes
- It also operate, monitors and maintain those systems by using a multi-tiered service infrastructure comprising data centers, network and security operations centers, contact centers and a nationwide network of around 300 service sides
- Installation and troubleshooting of client operating systems and service packs, hardware and device drivers, application software, DHCP server, MS-Windows server 2003 and AD
- Networking using CAT6 cable, IO box, switches, routers, modem, Wi-Fi access point
- Installation and configuration of Computers and respective software
- Ensuring of WEP encryption key and WPA network and authentication to protect WLAN
- System performance management and providing help-desk support to computer users
- Installation and troubleshooting of local or network printers and scanners at workplace
- Installation and troubleshooting of hardware and software related problems
- Desktop assembling, taking data back-up and data recovery in corrupted hard disks
- Configuration of internet connections using proxy server or dial-up connection
- Troubleshooting of daily based user problems within given time frame
- Performing incremental, differential, copy, daily or normal data backup as per requirements.
VCL Infotech Pvt LtdJanakpuri
Hardware Engineer
10.2012 - 01.2014
Job overview
- VCL Infotech provides complete hardware engineering service on the behalf of ACER Service Centre
- I used to resolve problems of Desktop and laptop provided through helpdesk
- Installation and troubleshooting of hardware and software related problems
- Desktop assembling, taking data back-up and data recovery in corrupted hard disks
- Installation and troubleshooting of local or network printers and scanners at workplace
- Installation and configuration of Computers and respective software
- Assembling of Computer and there devices
- Handling to various clients on different location and resolving respective issues
- Locking customers complain against requirement of their computer parts with Company.
Skills
Network Securities: Putting Security and Proxy on websites through FirewallSoftware: Ensuring proper working of Software, timely backup, solution through coordinating vendor’sHardware: Desktop PC/Laptop, Router/Switch, Access Point, Modem and Networking DevicesOperating Systems: MS-DOS, MS-Windows 2000/XP/Vista/7, MS-Windows Server 2003/2008,VmwareServers: MS-Windows Server 2003/2008,2012R2,Exchange, DC, ADC, , DNS Server, DHCP ServerMailing Systems: Microsoft Outlook, Outlook Express, Gmail, G-Suite, Rediff Windows MailNetworking: LAN, WAN; TCP/IP, FTP, SMTP, POP3, IMAP,VOIPWifi Router: Ruckus, Binatone, D-link, spectranet, Airtel BroadbandFirewall : Cyberoam Devices, Anexgate Device Web Filter, Application Filter, Firewall Rules, Object HostApplications: MS-Office, Adobe Acrobat, WinZip and System Utility Tools KMS PortableRemote Tools: Remote Desktop Connection, NetMeeting, Team Viewer, AnyDeskAntivirus: Norton, McAfee Virus Removal Tools DLP EncryptionTally ERP: Backup of Data on Regularly of various clients, license option Path selection etc
Accomplishments
- Handling JIRA, confluence, Salesforce Bitbucket queries for Ticket raise and company documentation
- Bamboo HR Application handling
- Firewall expertise such as Sophos,Anexgate,Cisco Meraki,Sonicwall, Fortinet(FortiGate)
- Support Aruba Access point with controller
- Handling DVR setups with Hikvision/CP Plus cameras
- Support international users such as Australia,Brazil,Canada Sri Lanka etc
- Procurement of IT equipment from vendors and users as per the requirements
- Handling IT Asset all inventory including Laptops
- Desktops, Servers, Miss Assets Etc
- Handling the TATA Internet Leased line with Router and switches installation
- Configure different types of operating systems such as WINXP, WIN7, WIN8, WIN10, Linux such as ubuntu 16.04 to 19.02
- My Personal Health Record eXpress (May 2021 to March 2022) Senior Desktop Support-IT
- Handling Office 365 Admin Console how to create or delete users, Restrictions users etc
- Handling JIRA, confluence for Ticket raise and company documentation
- Zoho Application handling
- Firewall expertise such as Sophos,Anexgate,Cisco Meraki,Sonicwall
- Support Aruba Access point with controller
- Handling DVR setups with hickvision cameras
- Support international users such as Australia,Brazil,Canada etc.w
- Procurement of IT equipment from vendors and users as per the requirements
- Handling IT Asset all inventory including Laptops
- Desktops, Servers, Miss Assets Etc
- Handling the TATA Internet Leased Leased line with, Router and switches installation
- Configure different types of operating systems such as WINXP, WIN7, WIN8, WIN10, Linux such as ubuntu 16.04 to 19.02 and IOS operating system eg.High sierra,Mojave,Catalina Terminal hands on experience such as remove administrator password creating admin account wifi connectivity IOS installation on each Apple devices
- Handling Firewall Cisco Meraki Securities as per company policies and regulations such as Web Filter, Application Filter Rules,Port Forwarding Port check,TCP/UDP port blocking check, Object Host, Network Setting, Hotspot, Server Setting, postpaid users, User’s Plans, Bypass sites,Internet Bandwidth allocation to users as per his/her work, Sites Blocking Unblocking, Network Traffic monitoring, WAN LAN interface check
- Planning & Handling conference room setups & networks such as chrome cast, wifi devices, LAN Connectivity Wifi Connectivity from LED TV, Laptops and etc
- Networking using CAT6 cable, IO box, switches, routers, modem, Wi-Fi access point
- Handling Ruckus R500,R710, Ruckus Switch configuration,TPLink, D-link, Airtel Broadband wireless router creates different types of rules such as bandwidth, password key , DHCP, Logs Create, Firewall manage etc.
Certification
Diploma in Computer Hardware & Networking from JETKING, Rajouri Garden New Delhi 2016.
Timeline
Global IT Officer
Adventus Education India Pvt Ltd
04.2022 - Current
Senior Desktop Support Specialist( Free Lancing)
My personal Health record Express.
03.2021 - 04.2022
IT Administrator
Collegedunia Web Private Limited
07.2018 - 03.2022
IT Administrator
Vipul Medcare Private Limited
06.2016 - 05.2018
Hardware Network Engineer
Hitachi Systems MicroClinic Pvt Ltd
02.2014 - 05.2016
Hardware Engineer
VCL Infotech Pvt Ltd
10.2012 - 01.2014