Reading ,playing football ,badminton ,etc
Gautam Kapoor
Buisness Development Manager
MUMBAI-ANDHERI,Maharastra
Summary
OBJECTIVE: To join a progressive and innovative organization and to go beyond the call of duty and serve the customers to the best of my abilities, my background, which includes 8 years of sucessful business development role and more than 8years of flying experience in international Airlines gives me an edge to easily fit into your organization.
SUMMARY OF STRENGTHS:Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company. Excellent interpersonal communication. Managerial and team building skills. Strong Negotiation and presentation skills Highly adaptable and quick learner. Excellent in public relation skills and customer service-oriented techniques. Very good team worker and eye for sales. Besides having a warm & friendly nature also have a good sense of humor.
High-achieving Business Development Manager offering 8-year track record of success improving sales and growing company customer base through effective program management, strategic planning and team leadership.
Overview
14
14
years of professional experience
Work History
Buisness Development Manager
Ocean tiger
MUMBAI-ANDHERI, Maharastra
08.2016 - 06.2021
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Taking daily reports from site supervisor and technician
- Monitoring shrimp growth and maintaining client relation in international market.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Devised processes to boost long-term business success and increase profit levels.
- Recorded inventory sales into organization's weekly income report.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- .
Deputy Sales Manager
ABEC EXHIBITIONS LTD
MUMBAI-ANDHERI, Maharastra
07.2015 - 03.2016
- Working with aggressive and effective sales strategies
- Explore new opportunities within existing and new clients
- Manage new business development activities, client acquisitions and retention
- Develop sponsorship opportunities, generating leads, and analyze results
- Travel to all trade shows and exhibitions
- Assess customer feedback, evaluate areas of improvements and achieve customer satisfaction metrics
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Aggressively pursued competitive accounts by differentiating company from competitors.
Premium Cabin Crew Member
QATAR AIRWAYS
DOHA, QATAR, QATAR
09.2011 - 01.2015
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensure safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Senior Cabin Crew Member
JET AIRWAYS
MUMBAI-ANDHERI, Maharastra
06.2007 - 08.2011
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Customer Service Associate
spicejet airlines
MUMBAI-ANDHERI, Maharastra
02.2006 - 02.2007
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Exhibition Coordinator
RD TELESHOP
MUMBAI-ANDHERI, Maharastra
03.2001 - 01.2005
- Attending all calls of the customers and helping them to solve their queries
- Dispatching goods as per orders
- Follow-up customers and providing after sales service
- Maintaining stock records dispatched to all customers.
- Worked with technical teams to effectively incorporate lighting, sound and other features.
- Organized and attended meetings to discuss project status and brief new projects.
Telemarketing Associate
TVC SKYSHOPPING NETWORK
MUMBAI-ANDHERI
03.1999 - 01.2001
- Closing of sales call and accompany team member on calls and motivate them by giving innovative ideas and answering their queries and henceforth closing the call on a positive note
- Arranging various stalls in different exhibitions as per the requirement and profile of the products
- Dealing with corporate clients for promotion of the goods
- Attaining the sales record of all sales done on the same day
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Sales Representative
WS teleshop international PVT. LTD
MUMBAI-ANDHERI, Maharastra
05.1997 - 02.1999
- In Charge (Stalls-Akbarallys, shopper stop, WTC, etc
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Solving their difficulties and doubts
- Preparing daily sales report and maintaining stock reports.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
Education
Bachelor of commerce -
Kalina University
Secondary School Certificate - undefined
Skills
Strategic account development
Accomplishments
- MR
- GAUTAM KAPOOR 001, Sai deep society,
- Shantividya nagari, near gcc clubmira road east
- MUmbai – 400 053.India
- Contacts: +919075812877, +919820836862.
Interests
Timeline
Buisness Development Manager
Ocean tiger
08.2016 - 06.2021
Deputy Sales Manager
ABEC EXHIBITIONS LTD
07.2015 - 03.2016
Premium Cabin Crew Member
QATAR AIRWAYS
09.2011 - 01.2015
Senior Cabin Crew Member
JET AIRWAYS
06.2007 - 08.2011
Customer Service Associate
spicejet airlines
02.2006 - 02.2007
Exhibition Coordinator
RD TELESHOP
03.2001 - 01.2005
Telemarketing Associate
TVC SKYSHOPPING NETWORK
03.1999 - 01.2001
Sales Representative
WS teleshop international PVT. LTD
05.1997 - 02.1999
Bachelor of commerce -
Kalina University
Secondary School Certificate - undefined
Reading ,working on skill upliftments.
Love to read mostly short articles,history notes,etc. I always believe life as learning curve and always upgrade yourself by people around you. meet people from different background and having different thought process and gain the best from them.
Reading ,working on skill upliftments.
Love to read mostly short articles,history notes,etc. I always believe life as learning curve and always upgrade yourself by people around you. meet people from different background and having different thought process and gain the best from them.
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