Gautam Verma
Faridabad
Summary
Customer and Operations Analyst with expertise in banking and financial services, focusing on data analysis and process optimization. Demonstrated success in resolving complex operational issues through data-driven insights and collaboration with stakeholders. Skilled in enhancing operational efficiency and ensuring compliance with regulations and service standards. Recognized for translating analytical findings into actionable strategies that improve customer experience and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer & Operations Analyst
NatWest Group
06.2023 - 04.2025
- Delivering successful outcomes for customers and businesses by investigating their queries and understanding their needs.
- Monitored customer accounts for suspicious activity to identify potential fraud cases.
- Liaising with customers and businesses to accurately collect information in order to solve their queries.
- Updated and managed customer debit and credit cards, ensuring data accuracy and mitigating risk. Analyzed loans and mortgages to enhance portfolio performance. Handled investment accounts to support and protect client financial goals.
- Monitored alerts, and flagged suspicious transactions and accounts for review.
- Assessed financial transactions for any discrepancies or inconsistencies in order to prevent fraudulent activities.
- Collaborate with different teams to deliver successful outcomes for customers.
Community Manager Intern
Nblik
06.2022 - 07.2022
- Facilitated sourcing, onboarding writers, and assortment planning to position Nblik as a leader in identified categories.
- Conducted market research, and worked on consumer insights, competitive landscape, and business intelligence.
- Implemented more efficient processes, and reduced wasted resources.
- Collaborated with team members to achieve target results.
- Managed online community interactions to enhance user engagement and satisfaction.
Industrial Trainee
Radisson Blu Plaza Delhi Airport
08.2021 - 11.2021
- Contributed to all major core areas of hotel, including front desk operations, food and beverages, accommodation management, culinary section, and human resources.
- Handled guest inquiries and complaints promptly, promoting customer satisfaction.
- Assisted in daily operations at luxury hotel, ensuring high service standards.
- Filled knowledge gaps by observing various strategies and techniques during industrial tasks performed by the staff of various departments of hotel.
Education
Bachelor of SCIENCE (H. HA) -
Institute of Hotel Management, Catering & NUTRITION
LUCKHNOW01.2023
Senior Secondary Education (NON-MED-CLASS XII) -
Apeejay School
Faridabad01.2020
Secondary Education (CLASS X) -
Apeejay School
Faridabad01.2018
Skills
- Diligent
- Adaptive
- Team player
- MS Office
- Effective communication
- Project management
- Risk assessment
- Problem solving
- Financial monitoring
- Fraud detection
Certification
• Foundations of Project Management – Google
• Supply Chain Management – Great Learning
• Operations Management – Indian Institute of Management, Bangalore
• Virtual Job Simulation in Project Management – Accenture
• Introduction to SQL – DataCamp
• Introduction to Six Sigma – Simplilearn.
• Supply Chain Management – Great Learning
• Operations Management – Indian Institute of Management, Bangalore
• Virtual Job Simulation in Project Management – Accenture
• Introduction to SQL – DataCamp
• Introduction to Six Sigma – Simplilearn.
Accomplishments
Awarded Top Performer of the Month in Customer Due Diligence (CDD) on two occasions for exceptional accuracy and productivity.
Languages
- English
- French
- Hindi, Proficient
- English, Proficient
- French, Intermediate
References
References will be provided on request.
Timeline
Customer & Operations Analyst
NatWest Group
06.2023 - 04.2025
Community Manager Intern
Nblik
06.2022 - 07.2022
Industrial Trainee
Radisson Blu Plaza Delhi Airport
08.2021 - 11.2021
Bachelor of SCIENCE (H. HA) -
Institute of Hotel Management, Catering & NUTRITION
Senior Secondary Education (NON-MED-CLASS XII) -
Apeejay School
Secondary Education (CLASS X) -
Apeejay School