Gautham Krishna
Bengaluru,KA
Summary
I am a professional with over four years of experience in support specialist, risk management, and customer service roles. Proven ability to transform complex challenges into seamless customer experiences, supported by a strong background in incident management, compliance, and process optimization. Recognized for adaptability and a collaborative approach, I’m eager to contribute my skills to enhance efficiency and support organizational success.
Overview
4
4
years of professional experience
Work History
FIU Support specialist
Revolut India Pvt Ltd
03.2024 - Current
- Delivered end-to-end support during the user offboarding process, effectively troubleshooting technical issues and resolving account queries to enhance user satisfaction.
- Proactively managed incident resolution, addressing user issues such as withdrawals and account restrictions, while ensuring timely resolution and escalating complex cases as needed.
- Maintained documentation of cases and proposed operational improvements, contributing to increased efficiency and customer satisfaction.
- Analyzed customer feedback to identify trends and drive continuous improvement initiatives.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
Risk Management Specialist
Amazon
03.2021 - 09.2023
- Conducted KYC formalities and assessed account risks, ensuring compliance with anti-money laundering AML standards.
- Provided internal support for audits, compliance, and reporting activities, creating presentations to communicate key insights to stakeholders.
- Identified gaps in compliance processes and implemented updates to align with industry standards.
- Led training sessions on risk management, including AML and financial crimes, to build team expertise.
Education
B.Tech - Electronics and communication
SRM Institute Of Science And Technology
Chennai01.2019
Skills
- Customer service
- Remote support
- Training and coaching
- Anti-money laundering
- Relationship building
- Cross-functional teamwork
- Task delegation
- Staff training and development
- Team leadership
- Technical Skills - AWS, Linux, Microsoft excel and Powerpoint
Languages
English, Hindi, Malayalam, Telugu, Tamil
Timeline
FIU Support specialist
Revolut India Pvt Ltd
03.2024 - Current
Risk Management Specialist
Amazon
03.2021 - 09.2023
B.Tech - Electronics and communication
SRM Institute Of Science And Technology