Hi, I’m
Gautham Krishnan
Sales Manager
Thiruvananthapuram,KERALA
Summary
Banking service professional with 8 years of experience in Loan sales Collections and operations Compliance Customer relationship management. I intend to be potential resource for the organization Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 08 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
8
years of professional experience
7
years of post-secondary education
5
Languages
1
Certificate
Work History
Muthoot FinanceKochi
Manager
12.2023 - Current
Job overview
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Prompt processing of loan application to ensure streamlined processing of loans and ensuring customer satisfaction at the same time adhering to rules and regulations
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
ICICI BANK LTDErnakulam
Relationship Manager
04.2017 - 05.2023
Job overview
- Handling Sales portfolio for Commercial business
- Handling sales portfolio for Two Wheeler loans
- Handling Debt recovery for Mortgages portfolio
- Enhanced monthly collections by 50% with minimal customer escalations
- Handling a team of 8 resources and handling MIS reports for entire Kerala Data.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
Education
Manipal University Bangalore
PGDB from Banking And Financial Support Services
08.2016 - 04.2017
Noorul Islam University Nagercoil
Bachelor Of Engineering from Aerospace Engineering
01.2009 - 01.2013
Class XIIThiruvananthapuram
Computer Science from Computer Science
04.2007 - 01.2009
Chinmaya Vidyalaya AttukalTHIRUVANANTHAPURAM
Class X
01.2006 - 01.2007
Skills
Team leadership
Decision-making
Operations management
undefinedCertification
Certified ScrumMaster (CSM) - Scrum Alliance.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Muthoot Finance
12.2023 - Current
Relationship Manager
ICICI BANK LTD
04.2017 - 05.2023
Manipal University
PGDB from Banking And Financial Support Services
08.2016 - 04.2017
Noorul Islam University
Bachelor Of Engineering from Aerospace Engineering
01.2009 - 01.2013
Class XII
Computer Science from Computer Science
04.2007 - 01.2009
Chinmaya Vidyalaya Attukal
Class X
01.2006 - 01.2007
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