Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Timeline
Generic
Gayathra S B

Gayathra S B

Chennai

Summary

Dynamic Real-Time Analyst with around 3+ years of overall experience in workforce management, reporting, and data analysis and resolving customer inquires across calls, emails and chat related to Amazon catalog. Proven track record in identifying trends and anomalies, leading to a 15% improvement in service level agreements SLA)s.u Lkilled in ztilihing advanced analytics tools and metbodologies to provide actiona-le insigbts tbat enbance decision#making processesu

Overview

4
4
years of professional experience

Work History

Senior Associate- Real Time Analyst

Sutherland
Chennai
10.2022 - Current
  • Created and refined performance reports using Amazon QuickSight for NA, EU, and IN time zones.
  • Provided actionable insights by publishing Service Level (SL) reports to optimize operational performance.
  • Managed live queue performance, balancing workloads across multiple channels (call, chat, email) in real time.
  • Monitored agent adherence to schedules, tracked login/logout times, and addressed productivity gaps. Reduced resolution time by analyzing long cases in email, chat, and call queues.

Associate Consultant

Sutherland
Chennai
03.2021 - 06.2022
  • Working for Amazon Selling Partner Support in E-mail Process. Serves as basic point of contact for Clients with complaints, queries, request and feedbacks through email support.
  • Verified and maintained accurate product information, images and specifications. Added new products accurately and promptly to the catalogue. Managed updates for pricing, availability and promotions.
  • Addressed vendor concerns professionally and promptly. Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.

Education

Bachelor of Engineering -

Annamalai University
Chennai, India
01.2017

HSC -

Venus Matriculation Hr. Sec. School
Chidambaram, India
01.2013

SSLC -

Kamaraj Matriculation Higher Secondary School
Chidambaram, India
01.2011

Skills

  • Analytical thinking
  • Data analysis
  • Queue management
  • Customer relationship management
  • Team collaboration
  • Problem solving
  • Time management
  • Leadership
  • Excel

Accomplishments

  • Successful accomplishment of monthly wise target.
  • Received Annual performer of the year 2023.
  • Became an one day Manager for two times.

Disclaimer

I do hereby declare that the information stated above is true, complete, to the best of my knowledge and belief

Timeline

Senior Associate- Real Time Analyst

Sutherland
10.2022 - Current

Associate Consultant

Sutherland
03.2021 - 06.2022

Bachelor of Engineering -

Annamalai University

HSC -

Venus Matriculation Hr. Sec. School

SSLC -

Kamaraj Matriculation Higher Secondary School

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Gayathra S B