Gayathri N

• Cultivated high-value client relationships by delivering tailored 360-degree banking solutions.
• Ensured compliance with banking regulations and internal policies across all branch activities.
• Supervised and motivated a team of nine staff members to achieve sales targets and enhance customer service.
• Collaborated with product specialists, credit, and service teams to develop customized client solutions.
• Analyzed industry trends and customer behavior to implement effective marketing strategies and generate leads.
• Supported deal structuring and pricing through comprehensive business value analysis.

Funds and Fiduciary Department - Compliance, FMO.

• Ensured precise calculation and daily delivery of Net Asset Value (NAV) to clients via meticulous trade capture.
• Managed operational communications and service reviews with clients and external stakeholders.
• Led a team of eight, reviewing deliverables, and monitoring ad-hoc projects to meet deadlines.

Credit Documentation Unit - Loan Processing.

• Verified facility agreements for SME, Corporate Institutional Banking (CIB), and Commercial Banking (CB) clients, aligning with credit approvals.
• Authored Security Compliance Certificates (SCC) for prompt loan disbursement.
• Conducted quality checks on documents prepared by the team before submission to the relationship managers.
• Identified knowledge gaps within a six-member team, conducting training sessions to improve efficiency.

Audit Confirmation Team, Credit Risk.

• Acted as the Subject Matter Expert (SME) for audit confirmations for the UK, the USA, and the Frankfurt regions.
• Served as the primary point of contact for all queries from the UK, the USA, Germany, and the Gulf regions.
• Contributed to audit confirmation automation, recommending best practices for productivity enhancement.