A self driven business analyst who predominantly works in the area of Retail services. A good communicator and team player skilled in gathering requirements, sprint planning, story refinement and agile project management .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst & Scrum Master
TCS
Kochi
05.2022 - Current
Analyzed business requirements to identify project needs and solutions.
Collaborated with stakeholders to gather and document functional specifications.
Facilitated meetings to discuss project progress and address concerns.
Conducted user acceptance testing to ensure solution effectiveness.
Supported training sessions for end-users on new systems and tools.
Maintained documentation of business processes and system changes.
Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Collaborated with stakeholders across departments to define requirements for new projects.
Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
Delivered timely support by tracking issues and communicating resolutions to end users.
Analyzed existing systems and processes to identify areas of improvement.
Prepared documentation summarizing findings from stakeholder meetings and workshops.
Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
Drafted functional specifications documents outlining project scope, objectives and deliverables.
Support Lead
TCS
Kochi
01.2021 - 05.2022
Led support team in resolving technical issues for clients.
Managed customer inquiries through various communication channels.
Developed and maintained support documentation for internal use.
Collaborated with cross-functional teams to enhance service delivery.
Analyzed feedback to improve support processes and efficiency.
Facilitated regular meetings to discuss team performance and challenges.
Oversaw escalations to ensure timely resolution of complex issues.
Provided technical guidance to team members on troubleshooting customer issues.
Education
MBA - Business Intelligence & Marketing
Rajagiri Business School
Kochi
08-2020
Bachelor of Technology - Electronics & Communication Engineering
College Of Engineering
Munnar
08-2018
School - Science
The High Range School
Munnar
01-2014
Skills
Requirement gathering
Documentation management
Project management
Stakeholder collaboration
Process improvement
Effective communication
Stakeholder engagement
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Certification
Salesforce Certified AI Associate
Salesforce Certified Service Cloud Consultant
Salesforce Certified Associate
Salesforce certified business analyst
Salesforce Certified Administrator (SCA)
ServiceMax Advanced Administrator
Servicemax Certified Admin
Accomplishments
Received multiple internal awards for innovation and performance
Continuous recipient of high-performance bands for the entire term in TCS
Engaged in multiple projects during the pre-sales stage and helped acquire the opportunities
Timeline
Business Analyst & Scrum Master
TCS
05.2022 - Current
Support Lead
TCS
01.2021 - 05.2022
MBA - Business Intelligence & Marketing
Rajagiri Business School
Bachelor of Technology - Electronics & Communication Engineering