Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic
Gayathri Narayanan

Gayathri Narayanan

Chalakudy

Summary

A self driven business analyst who predominantly works in the area of Retail services. A good communicator and team player skilled in gathering requirements, sprint planning, story refinement and agile project management .

Overview

5
5
years of professional experience
1
1
Certification

Work History

Business Analyst & Scrum Master

TCS
Kochi
05.2022 - Current
  • Analyzed business requirements to identify project needs and solutions.
  • Collaborated with stakeholders to gather and document functional specifications.
  • Facilitated meetings to discuss project progress and address concerns.
  • Conducted user acceptance testing to ensure solution effectiveness.
  • Supported training sessions for end-users on new systems and tools.
  • Maintained documentation of business processes and system changes.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Analyzed existing systems and processes to identify areas of improvement.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
  • Drafted functional specifications documents outlining project scope, objectives and deliverables.

Support Lead

TCS
Kochi
01.2021 - 05.2022
  • Led support team in resolving technical issues for clients.
  • Managed customer inquiries through various communication channels.
  • Developed and maintained support documentation for internal use.
  • Collaborated with cross-functional teams to enhance service delivery.
  • Analyzed feedback to improve support processes and efficiency.
  • Facilitated regular meetings to discuss team performance and challenges.
  • Oversaw escalations to ensure timely resolution of complex issues.
  • Provided technical guidance to team members on troubleshooting customer issues.

Education

MBA - Business Intelligence & Marketing

Rajagiri Business School
Kochi
08-2020

Bachelor of Technology - Electronics & Communication Engineering

College Of Engineering
Munnar
08-2018

School - Science

The High Range School
Munnar
01-2014

Skills

  • Requirement gathering
  • Documentation management
  • Project management
  • Stakeholder collaboration
  • Process improvement
  • Effective communication
  • Stakeholder engagement

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1

Certification

  • Salesforce Certified AI Associate
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Associate
  • Salesforce certified business analyst
  • Salesforce Certified Administrator (SCA)
  • ServiceMax Advanced Administrator
  • Servicemax Certified Admin

Accomplishments

  • Received multiple internal awards for innovation and performance
  • Continuous recipient of high-performance bands for the entire term in TCS
  • Engaged in multiple projects during the pre-sales stage and helped acquire the opportunities

Timeline

Business Analyst & Scrum Master

TCS
05.2022 - Current

Support Lead

TCS
01.2021 - 05.2022

MBA - Business Intelligence & Marketing

Rajagiri Business School

Bachelor of Technology - Electronics & Communication Engineering

College Of Engineering

School - Science

The High Range School
Gayathri Narayanan