Gayathri Narayanan
Chalakudy
Summary
A self driven business analyst who predominantly works in the area of Retail services. A good communicator and team player skilled in gathering requirements, sprint planning, story refinement and agile project management .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst & Scrum Master
TCS
Kochi
05.2022 - Current
- Analyzed business requirements to identify project needs and solutions.
- Collaborated with stakeholders to gather and document functional specifications.
- Facilitated meetings to discuss project progress and address concerns.
- Conducted user acceptance testing to ensure solution effectiveness.
- Supported training sessions for end-users on new systems and tools.
- Maintained documentation of business processes and system changes.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Analyzed existing systems and processes to identify areas of improvement.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
Support Lead
TCS
Kochi
01.2021 - 05.2022
- Led support team in resolving technical issues for clients.
- Managed customer inquiries through various communication channels.
- Developed and maintained support documentation for internal use.
- Collaborated with cross-functional teams to enhance service delivery.
- Analyzed feedback to improve support processes and efficiency.
- Facilitated regular meetings to discuss team performance and challenges.
- Oversaw escalations to ensure timely resolution of complex issues.
- Provided technical guidance to team members on troubleshooting customer issues.
Education
MBA - Business Intelligence & Marketing
Rajagiri Business School
Kochi08-2020
Bachelor of Technology - Electronics & Communication Engineering
College Of Engineering
Munnar08-2018
School - Science
The High Range School
Munnar01-2014
Skills
- Requirement gathering
- Documentation management
- Project management
- Stakeholder collaboration
- Process improvement
- Effective communication
- Stakeholder engagement
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Certification
- Salesforce Certified AI Associate
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Associate
- Salesforce certified business analyst
- Salesforce Certified Administrator (SCA)
- ServiceMax Advanced Administrator
- Servicemax Certified Admin
Accomplishments
- Received multiple internal awards for innovation and performance
- Continuous recipient of high-performance bands for the entire term in TCS
- Engaged in multiple projects during the pre-sales stage and helped acquire the opportunities
Timeline
Business Analyst & Scrum Master
TCS
05.2022 - Current
Support Lead
TCS
01.2021 - 05.2022
MBA - Business Intelligence & Marketing
Rajagiri Business School
Bachelor of Technology - Electronics & Communication Engineering
College Of Engineering
School - Science
The High Range School