Gayathri Subramaniyan
Bangalore
Summary
Enthusiastic professional with 5+ years of experience in Training & Quality with an overall experience of 10 years in Digital Marketing. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
13
13
years of professional experience
7
7
Certification
Work History
Assistant Manager
Infosys BPM
Bangalore
01.2019 - Current
Team Lead
Infosys BPM
Bangalore
10.2016 - 12.2018
- Involved in recruitment and trained over 90+ well-qualified candidates in successful strategies to meet operational targets achieving 95% accuracy
- Authored, updated and implemented training procedures
- Mentored peers, resulting in stronger staff development and increased productivity
- Implemented “Post Facto” new methodology in performing Internal quality check
- Managed every aspect of internal audit quality system from audit planning, implementation, feedback and training as required
- Identified areas requiring training and ensure knowledge gaps are filled within given time frame based on findings from Internal & External audit results
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills (PIP)
Lead Trainer - Training & Communications, APAC
Yahoo! Inc.
Bangalore, India
06.2021 - 01.2024
Education
BBA - Business Management
Bishop Heber College
Trichy, Tamil Nadu04.2010
Skills
- Digital Marketing
- Operations management
- Client Management
- SLA Management
- Recruiting and Interviewing
- Training Material Development
- Quality improvement plans
- Audit Processes
Accomplishments
- Part of Reverse Transition, performed daily Quality check for the onshore team and helped them in improving their quality score by 20%
- Received 5 Best Lead/Manager award including Q2 & Q3 2021
- Automated Internal Quality report and reduced TAT by 95%
- Lead Yellow Belt Six Sigma (2016) project on one of the critical errors which resulted in 100% accuracy in finding Cloakers
- Lead Improvement on Internal Quality (2020) project by implementing Post Facto and improved quality score by 8%
- Part of Green Belt project "Efficiency Optimization for AD Review" (2019) on increasing the productivity by 10%. Won 2nd Runner UP award in PACE under Methodological Category
- Consistently achieved 95% in external quality
Certification
- Manipal Pro-learn – Completed 3 months program on Digital Marketing
- Certified in Google Digital Marketing
- Completed Bing certification
- Yellow Belt Six Sigma Trained & Certified
- Completed T100, T200, T300 Domain training for Digital Marketing
- Certified KM Practitioner
- Completed AEM certification (Adobe Experience Manager)
Languages
Tamil
Native language
English
Proficient
C2
Tamil
Proficient
C2
Hindi
Intermediate
B1
Timeline
Lead Trainer - Training & Communications, APAC
Yahoo! Inc.
06.2021 - 01.2024
Assistant Manager
Infosys BPM
01.2019 - Current
Team Lead
Infosys BPM
10.2016 - 12.2018
BBA - Business Management
Bishop Heber College