Content creation
GAYATHRY GIRISH
Head Of Operations
Perumbavoor
Summary
Results driven Operations and Client Relationship professional with experience in international education, recruitment, team leadership, sales, and marketing. Skilled in operations management, client engagement, staff training, and business development.
Overview
4
4
Languages
5
5
years of professional experience
Work History
Head of Operations
Western Lights Consultancy Pvt Ltd
12.2023 - 08.2026
- Led day-to-day operations of the study abroad consultancy, ensuring efficient admissions, documentation, and visa processes.
- Conducted mock interviews and interview preparation sessions for candidates applying to UK care home and healthcare roles.
- Managed and mentored team of counsellors, documentation officers, and marketing professionals, enhancing team capabilities and service delivery.
- Monitored team performance, ensured compliance with admission and visa requirements, and resolved complex student cases.
- Developed operational SOPs, streamlining processes and elevating service quality.
- Recruited, interviewed, onboarded, and trained new employees across multiple departments.
- Created educational content, promotional materials, and website/blog articles to enhance brand visibility.
- Built strong relationships with students, parents, universities, and business partners, contributing to increased enrolment.
Client Relationship Manager
Western Lights Consultancy Pvt Ltd
11.2022 - 11.2023
- Strengthened client relationships by guiding students through overseas education opportunities.
- Advised students on course selection, university admissions, and visa processes to facilitate informed decisions.
- Coordinated with universities and international partners for application processing.
- Maintained CRM records and ensured timely follow-up with prospective students.
- Assisted with documentation, compliance, and pre-departure support.
- Collaborated with marketing and counselling teams to achieve enrolment targets.
- Addressed client queries and ensured delivery of high-quality customer service to enhance client satisfaction.
Educational Consultant
Smart Science Academy
06.2021 - 12.2022
- Guided +1 and +2 Science students on academic planning, entrance examination preparation, and career pathways.
- Provided counselling on engineering and medical entrance exams, including study strategies and preparation resources.
- Assisted students and parents by addressing academic queries and recommending suitable study plans.
- Promoted entrance examination books, study materials, and learning packages, enhancing student preparedness.
- Cultivated strong relationships with students and parents, contributing to a supportive learning environment.
- Provided personalized academic guidance and follow-ups, improving student satisfaction and engagement.
Education
Bachelor of Science - Biotechnolohy
Mahatma Gandhi University
04.2001 -
Skills
Operations Management
Enrollment Strategy
Digital Marketing Strategy
Client management
Business Development
Talent Acquisition
Staff Training & Development
CRM & Process Management
Team Leadership
Communication & Presentation
Problem Solving
Academic Advising
Interests
Digital Marketing
Talent Acquisition & Interviewing
Timeline
Head of Operations
Western Lights Consultancy Pvt Ltd
12.2023 - 08.2026
Client Relationship Manager
Western Lights Consultancy Pvt Ltd
11.2022 - 11.2023
Educational Consultant
Smart Science Academy
06.2021 - 12.2022
Bachelor of Science - Biotechnolohy
Mahatma Gandhi University
04.2001 -
Hobbies
- Poetry Writing
- Art and Craft (Runs an Online Business)
- Journaling