GAYATREE MEHER
Bangalore
Summary
Lead Salesforce Product Owner with 14+ years of IT experience and 11+ years specializing in Salesforce CRM solutions. Expert in driving product vision, roadmap execution, and Agile delivery for complex enterprise programDemonstrated ability to align business goals with technical strategy, manage competing priorities, and deliver scalable Salesforce solutions through strong backlog governance, and stakeholder leadership.ip. Experienced in leading global teams and delivering high-impact CRM transformations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Product Owner| Business Analyst
Mercedes-Benz Research and Development
Bangalore
05.2021 - Current
- As Salesforce Product Owner, owning the end-to-end product vision, roadmap, and delivery alignment across multiple CRM initiatives.
- Led Salesforce CRM transformations for the automobile domain, translating complex business requirements into clear epics, user stories, and acceptance criteria.
- Partnered closely with business stakeholders, architecture, QA, and development teams to ensure scalable, high-quality Salesforce solutions.
- Owned and prioritized the Salesforce product backlog, ensuring alignment with strategic business goals, customer value, and delivery capacity.
- Acted as the primary voice of the customer, leveraging data and feedback to drive continuous improvement and measurable business outcomes.
- Facilitated all Agile ceremonies including sprint planning, backlog refinement, sprint reviews, and retrospectives to drive predictable and on-time releases.
- Led user story refinement sessions, Demand Board reviews, and Architecture Board approvals, ensuring technical feasibility and governance compliance.
- Ensured cross-team alignment and dependency management, enabling seamless feature delivery across multiple Salesforce workstreams.
- Recognized with the Bronze Star Award for outstanding business leadership and delivery excellence.
Salesforce Business Analyst
Appirio, a Wipro Company
Jaipur
05.2016 - 05.2021
- Worked with clients such as Baxter, Stryker, and Eli Lilly to gather and analyze requirements.
- Developed user stories, workflows, and dashboards in Salesforce.
- Conducted sprint demos and UAT sessions
- Managed functional documentation, release notes, and user training
- Configured Salesforce automation, approval processes, and validation rules.
Salesforce Consultant
Accenture
Mumbai
03.2015 - 02.2016
- Performed Salesforce Sales Cloud functional, integration, and regression testing to ensure solution quality and business readiness.
- Supported Agile-based testing cycles, change management, and release validation across multiple Salesforce enhancements.
- Acted as a Salesforce Business Analyst, partnering with business stakeholders to elicit, analyze, and document requirements in the form of epics, user stories, and acceptance criteria.
Salesforce Consultant
IBM
Mumbai
09.2013 - 12.2014
- Worked on Salesforce Service Console for MetLife project.
- Served as a bridge between business and technical teams, clarifying requirements, supporting UAT, and ensuring solutions met end-user expectations.
- Created test suites and executed functional and regression testing
QA Tester
Orissa Doot Pvt. Ltd
Bhubaneshwar
11.2011 - 09.2013
- Conducted testing for Hospital Management System.
- Analyzed requirements, executed test cases, and managed defect reviews.
Education
Bachelor's - Computer Science and Engineering
Biju Patnaifi University of Technology
Bhubaneshwar, India08.2011
Skills
- Product backlog management
- Problem solving and critical thinking
- Agile methodology
- Salesforce configuration
- CRM strategy
- Business process improvement
- Data-driven decision making
- Requirements gathering
- Reporting and documentation
- Stakeholder management
- Team collaboration
- Product road mapping
- Business analysis
- Process flow design
Certification
• Salesforce Certified Administrator
• Salesforce Sales Cloud Certification
• Platform Developer I Certification
• Salesforce Service Cloud certification
• Health Cloud Accreditation
• Salesforce Business Analyst Certification
• Safe Agile 6.0
• Salesforce AI Associates Certification
• Salesforce Certified Marketing Cloud Engagement Administrator
• Salesforce Sales Cloud Certification
• Platform Developer I Certification
• Salesforce Service Cloud certification
• Health Cloud Accreditation
• Salesforce Business Analyst Certification
• Safe Agile 6.0
• Salesforce AI Associates Certification
• Salesforce Certified Marketing Cloud Engagement Administrator
Timeline
Product Owner| Business Analyst
Mercedes-Benz Research and Development
05.2021 - Current
Salesforce Business Analyst
Appirio, a Wipro Company
05.2016 - 05.2021
Salesforce Consultant
Accenture
03.2015 - 02.2016
Salesforce Consultant
IBM
09.2013 - 12.2014
QA Tester
Orissa Doot Pvt. Ltd
11.2011 - 09.2013
Bachelor's - Computer Science and Engineering
Biju Patnaifi University of Technology