GAYATREE MEHER
Bangalore
Summary
Lead Salesforce Product Owner with 14+ years of IT experience and 11+ years specializing in Salesforce CRM solutions. Expert in driving product vision, roadmap execution, and Agile delivery for complex enterprise programs. Demonstrated ability to align business goals with technical strategy, manage competing priorities, and deliver scalable Salesforce solutions through strong backlog governance and stakeholder leadership. Experienced in leading global teams and delivering high-impact CRM transformations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Product Owner| Business Analyst
Mercedes-Benz Research and Development
Bangalore
05.2021 - Current
- Owned end-to-end product vision and roadmap for multiple Salesforce CRM initiatives.
- Led successful Salesforce transformations in automobile domain, translating complex requirements into actionable user stories.
- Collaborated with stakeholders, architecture, QA, and development teams to deliver scalable Salesforce solutions.
- Prioritized Salesforce product backlog, aligning it with strategic business goals and customer needs.
- Acted as primary voice of customer, utilizing data to enhance continuous improvement and business outcomes.
- Facilitated Agile ceremonies such as sprint planning and retrospectives to ensure timely releases.
- Conducted user story refinement sessions and managed Architecture Board approvals for governance compliance.
- Ensured cross-team alignment and dependency management for seamless feature delivery across workstreams.
- Acted as Scrum Master, guiding agile practices, clearing roadblocks, and nurturing a culture of growth.
Salesforce Business Analyst
Appirio, a Wipro Company
Jaipur
05.2016 - 05.2021
- Worked with clients such as Baxter, Stryker, and Eli Lilly to gather and analyze requirements.
- Developed user stories, workflows, and dashboards in Salesforce.
- Conducted sprint demos and UAT sessions
- Managed functional documentation, release notes, and user training
- Configured Salesforce automation, approval processes, and validation rules.
- Experience of ServiceMax application for Field Service Implementation.
Salesforce Consultant
Accenture
Mumbai
03.2015 - 02.2016
- Acted as a Salesforce Business Analyst, documenting requirements through epics, user stories, and acceptance criteria, in collaboration with stakeholders.
- Conducted comprehensive functional, integration, and regression testing on Salesforce Sales Cloud solutions.
- Facilitated Agile-based testing cycles, and ensured effective change management for Salesforce enhancements.
Salesforce Consultant
IBM
Mumbai
09.2013 - 12.2014
- I worked on the Salesforce Service Console for the MetLife project.
- Served as a bridge between business and technical teams, clarifying requirements, supporting UAT, and ensuring solutions met end-user expectations.
- Created test suites and executed functional and regression testing.
QA Tester
Orissa Doot Pvt. Ltd
Bhubaneshwar
11.2011 - 09.2013
- Conducted testing for the Hospital Management System.
- Analyzed requirements, executed test cases, and managed defect reviews.
Education
Bachelor's - Computer Science and Engineering
Biju Patnaifi University of Technology
Bhubaneshwar, India08.2011
Skills
- Product backlog management
- Problem solving and critical thinking
- Agile methodology
- Salesforce configuration
- CRM strategy
- Business process improvement
- Data-driven decision making
- Requirements gathering
- Reporting and documentation
- Stakeholder management
- Team collaboration
- Product road mapping
- Business analysis
- Process flow design
Certification
• Salesforce Certified Administrator
• Salesforce Sales Cloud Certification
• Platform Developer I Certification
• Salesforce Service Cloud certification
• Health Cloud Accreditation
• Salesforce Business Analyst Certification
• Safe Agile 6.0
• Salesforce AI Associates Certification
• Salesforce Certified Marketing Cloud Engagement Administrator
• ServiceMax Certified Administrator
• ServiceMax Advanced Administrator
• Salesforce Sales Cloud Certification
• Platform Developer I Certification
• Salesforce Service Cloud certification
• Health Cloud Accreditation
• Salesforce Business Analyst Certification
• Safe Agile 6.0
• Salesforce AI Associates Certification
• Salesforce Certified Marketing Cloud Engagement Administrator
• ServiceMax Certified Administrator
• ServiceMax Advanced Administrator
Accomplishments
•Pat on the Back from Appirio, a Wipro company, 2017 and 2019.
•Bronze Star Award, MBRDI, 2022.
•Best Project Team Award, MBRDI, 2025.
•Bronze Star Award, MBRDI, 2022.
•Best Project Team Award, MBRDI, 2025.
Timeline
Product Owner| Business Analyst
Mercedes-Benz Research and Development
05.2021 - Current
Salesforce Business Analyst
Appirio, a Wipro Company
05.2016 - 05.2021
Salesforce Consultant
Accenture
03.2015 - 02.2016
Salesforce Consultant
IBM
09.2013 - 12.2014
QA Tester
Orissa Doot Pvt. Ltd
11.2011 - 09.2013
Bachelor's - Computer Science and Engineering
Biju Patnaifi University of Technology