GAYATRI KETKAR
Pune
Summary
Successful Consultant promotes aggressive drive toward organizational change through research, optimization and systems development. Experience conferring with employees and management to address problems with internal controls and procedures negatively impacting business operations. Focused on reducing costs, streamlining processes and maximizing resource utilization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Test Manager
Rakuten E-Commerce Incubation Department Healthcare and Pharmacy
Tamagawa, Setagaya-Ku Japan
08.2023 - 01.2024
- Presently managing Healthcare and Pharmacy Project
- Determined quality assurance benchmarks and outlined testing and acceptance strategies.
- Coordinated with developers, testers, project managers and other stakeholders throughout the entire software testing life cycle.
- Developed comprehensive reports on application performance metrics for senior management review.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Scrum Master, PMO in Insurance Domain
Cognizant Technologies
Tokyo Japan/ Pune India
03.2018 - 08.2023
- Onsite - Scrum Master, Project coordinator and played role as UAT Tester with Business User team
- Developed detailed project plans and estimates based on identified risks and options.
- Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
- Delivered results using strong understanding of project management methodology and PMO standards.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
IT Business Analyst, Test Lead in Mobile Insurance
Synechron Technologies Pvt. Ltd.
Pune
02.2018 - 08.2023
- Onsite- IT Business Analyst (over all 10 months business trip)
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Reviewed software requirements and developed test plans, strategies, and scenarios to ensure all requirements are met.
Subject Matter Expert for Japanese Language/ Team Coordinator
Fujitsu Consulting India FCI
Pune
09.2010 - 07.2012
- Dealt with the servers, which were owned by second largest automobile company in Japan.
- Created detailed reports on project progress, metrics, and results for stakeholders' review.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Document Controller in Global Energy Industry
Aker Solutions
Pune
03.2010 - 09.2010
- Created and edited documents, mail merges and graphics using diverse programs.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
Trainer
Systems Computer Institute Pune
Pune
04.2009 - 03.2010
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
Language Analyst (Japanese)
CMC Ltd Pune
Pune
05.2007 - 07.2007
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Developed effective reports to summarize findings and present results.
Education
Master of Computer Management (MCM) - Computer Management
Pune University
Pune04-2009
Bachelor of Commerce (B. Com) - Commerce
Pune University
Pune04-2006
Skills
- Project Management
- Team Coordination
- Project Management Skills
- Scrum Methodology
- Agile Best Practices
- Software Development Tools: JIRA, Confluence
- Cross-Functional Team Collaboration
- Test Procedure Documentation
Passport Expiry
08/05/2026
Personal Information
- Passport Number: P2521459
- Nationality: Indian
- Visa Status: Valid Work Visa till 2026
Languages
Marathi
First Language
English
Proficient (C2)
C2
Japanese
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Beginner (A1)
A1
Bengali
Beginner
A1
Spanish
Beginner
A1
Certification
- Japanese Language Proficiency Test, JLPT Level 2
- JETRO Business Japanese Proficiency Test, Level 3
- PMI Agile Certified Practitioner, 2022, 3300145
- PMP Project Management Professional, 2021, 3199879
- CSM Certified Scrum Master, 2018
- ISTQB Certified, 2016
- ITIL V3 Foundation Certification, 2021
References
References available upon request.
Timeline
Test Manager
Rakuten E-Commerce Incubation Department Healthcare and Pharmacy
08.2023 - 01.2024
Scrum Master, PMO in Insurance Domain
Cognizant Technologies
03.2018 - 08.2023
IT Business Analyst, Test Lead in Mobile Insurance
Synechron Technologies Pvt. Ltd.
02.2018 - 08.2023
Subject Matter Expert for Japanese Language/ Team Coordinator
Fujitsu Consulting India FCI
09.2010 - 07.2012
Document Controller in Global Energy Industry
Aker Solutions
03.2010 - 09.2010
Trainer
Systems Computer Institute Pune
04.2009 - 03.2010
Language Analyst (Japanese)
CMC Ltd Pune
05.2007 - 07.2007
Master of Computer Management (MCM) - Computer Management
Pune University
Bachelor of Commerce (B. Com) - Commerce
Pune University
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