GAYATRI DUTTA
Hospitality Professional
Dibrugarh
Summary
I am a dedicated hospitality professional with hands-on experience in butler services and food & beverage operations. My expertise lies in personalized guest service, team coordination, and maintaining high luxury standards. I am committed to enhancing the guest experience, and I thrive in dynamic environments where detail and customer satisfaction are critical.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Butler
Fairmont Udaipur Palace (Accor)
02.2025 - Current
Key Responsibilities
- Delivered personalized F&B service to VIP guests with luxury standards.
- Managed in-suite dining, including setup, presentation, and discreet service.
- Maintained guest preferences for consistent, tailored experiences.
- Coordinated with F&B and culinary teams for smooth service execution.
- Anticipated guest needs and provided proactive, high-level service.
- Worked as a Wedding Butler, ensuring seamless service for VIP guests during events.
In Room Dining Order Taker
St. Regis Goa (Marriott)
08.2024 - 01.2025
- Took Food and Beverage orders, upselling beverages for increased guest satisfaction
- Followed up with guest logs and ensured all amenities were checked
- Managed queries relating to guest experiences
- A premier luxury hotel known for exceptional service and fine dining
Butler
Raffles Udaipur (Accor)
07.2023 - 08.2024
- Handled check-in processes and managed in-room dining orders
- Provided personalized services and assisted with various guest needs
- Organized special setups for guest celebrations with tailored decorations
- Handling the check-in process.
- Receiving guest calls and placing their food orders in POS.
- Arranging guest rooms as per their tastes and preferences.
- Serving food and beverages personally with personalized service to give a leisure experience.
- Assisting with a wide range of needs from managing itineraries to organizing events and procuring exclusive experiences.
- Packing and unpacking guests' luggage assistance.
- Laundry and shoe shining procedures.
- Creating special moments as setups in rooms for guest celebrations or occasions with chef's special amenities and personalized room decorations.
- A luxurious resort providing a range of high-end hospitality services
Hostess
Leela Ambience Gurgaon
01.2023 - 07.2023
- Greeted and escorted guests courteously and professionally to their tables
- Managed guest reservations and inquiries efficiently
- Gathered feedback from guests to enhance their dining experiences
- A luxury hotel located in Gurgaon, known for its exceptional dining
Food and Beverage Trainee
Taj Aravalli Resort and Spa
06.2022 - 12.2022
- Joined as a Trainee for duration of 6 months, working in multi-cuisine restaurant Tiri, Rajasthani specialty restaurant Javitri, and assisting in Banquet operations
- Ensured smooth operation while collaborating with senior associates
- A luxury resort in Udaipur offering high-quality hospitality services
Education
Diploma - undefined
Frankfinn Institute
12.2019
Skills
Infrasys
Micros
Gmail
Opera
GXP
ALICE
MS Word and Powerpoint
Your Achievement
1. TRIP ADVISOR CHAMPION :
Achieved high guest mentions on Trip
Advisor as TRIP ADVISOR CHAMPION
and recognized for the maximum guest
mentions in 2024 at Raffles Udaipur
2. VOICE OF THE GUEST ( March 2024) :
Maximum Guest Mentioned atGoogle review, Trip Advisor and Trust you in 2024 at Raffles Udaipur
3. Heartiest of the Month ( March 2024) :
- . Being recognized as Heartiest of the Month in March 2024 was a proud milestone for me, highlighting my dedication, growth, and commitment to making a meaningful impact.
4. Pillar of Trust Award ( August 2025) :
- The Pillar of Trust Award for consistently demonstrating exceptional reliability, unwavering integrity, and a genuine commitment to teamwork. Recognized for delivering heartfelt hospitality that creates meaningful guest experiences, while upholding the highest standards of service excellence. Played an essential role in fostering trust, enhancing guest satisfaction, and embodying Accor’s core values of integrity, care, and authentic hospitality.
5. Standing Ovation award
(FairmontUdaipur Palace 2025)
Outstanding Ovation Award – September, October, November, December 2025
January (2026)
- Achieved top guest review ratings across Google, TripAdvisor, and TrustYou for 05 consecutive months.
- Honored for delivering outstanding guest service and consistently surpassing customer satisfaction expectations.
Timeline
Butler
Fairmont Udaipur Palace (Accor)
02.2025 - Current
In Room Dining Order Taker
St. Regis Goa (Marriott)
08.2024 - 01.2025
Butler
Raffles Udaipur (Accor)
07.2023 - 08.2024
Hostess
Leela Ambience Gurgaon
01.2023 - 07.2023
Food and Beverage Trainee
Taj Aravalli Resort and Spa
06.2022 - 12.2022
Diploma - undefined
Frankfinn Institute