Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
PERSONAL DETAILS
PASSPORT DETAILS
DECLARATIONS
Timeline
Hi, I’m

Samim Sk

Murshidabad,WB
Samim Sk

Summary

To become a successful professional in a result oriented organization & working in challenging innovative environment with long term growth prospect.

Overview

3
years of professional experience
2
Certifications
3
Languages

Work History

FEATHERS A RADHA HOTEL

FOOD & BEVERAGE TEAM LEADER
10.2024 - Current

Job overview

  • Improved customer satisfaction by implementing efficient food and beverage service strategies.
  • Developed a positive work environment by fostering open communication and teamwork among staff members.
  • Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Served consistent portions following recipes and control standards.
  • Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.

Courtyard by Marriott

Executive Lounge Attendance
02.2023 - 09.2024

Job overview

  • Providing Excellent Service to Internal Customers in other Departments in an appropriate Manner and According to the Standard Set by the Company.
  • Handling all the Guests and Internal Customer Complaints and Inquires in a Courteous manner.
  • Maintaining the Positive Guest and Colleague Interactions with Good Working Relationships.
  • Establishing a rapport with guests by Maintaining Healthy Customer Relationships.
  • Ensuring that Minimum Brand Standards have been Implemented.
  • Ensuring that the restaurant is well prepared for the operation.
  • Ensuring that the Inventory is well stocked, quality of food is being served, hygiene is enforced.
  • Seats, present Menu, Taking Orders and Serving Food and Beverage, Answering the Enquiries
  • Making Suggestions regarding Food, Beverage, and Service to Restaurant Guests.

Courtyard by Marriott

Food & Beverage Attendance
08.2022 - 01.2023

Job overview

  • Taking orders and resolving the questions raised by the Customer about the menu and food
  • Prepare Dining Area by Setting Tables, Condiments, Napkins, Service Plates and Utensils
  • Maintaining the table setting by removing courses as completed
  • Replenishing Utensils, Refilling Water Glasses
  • Handles all guests and internal customer complaints
  • Ensuring the Quality Service to the Customers
  • Guest Interaction as per the Desired Standard of the Hotel
  • Verifying the Cash received and all the Credit Cards presented by the Guest.
  • Maintaining a Heathy Relationship with Customers to Ensure the Customer Retainment.

Education

Penguin School of Management

Hotel Operation Diploma
01.2022

University Overview

West Bengal Council of Higher Secondary Education

Higher Secondary School
01.2016

University Overview

GPA: B+

West Bengal Board of Secondary Education

Secondary School
01.2014

University Overview

Skills

Quick learner

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Additional Information

Additional Information

AWARDS:

Sep 2023 associate of the month award from courtyard by Marriott

Amazing Ambassador award from Feathers A Radha Hotel On April to Sep 2025 & Oct to Des 2025

Certification

Successfully completed Industrial Training from Courtyard by Marriott, Bhopal in all the four major departments.

Interests

Playing cricket, Listening Music, Dancing, Learning new things

PERSONAL DETAILS

PERSONAL DETAILS
  • Father's name: Md Lutfur Rahaman
  • Nationality: Indian
  • Date Of Birth: 28th Feb 1997
  • Marital Status: Married
  • Sex: Male

PASSPORT DETAILS

PASSPORT DETAILS
  • Name: Samim SK
  • Passport No.: U9231317
  • Nationality: Indian
  • Date Of Birth: 28th Feb 1997
  • Date of Issue: 27th Jan 2021
  • Date of Expiry: 26th Jan 2031
  • Place of Issue: Kolkata

DECLARATIONS

DECLARATIONS
I hereby declare that the entire written particulars are true to the best of my knowledge. (SAMIM SK)

Timeline

FOOD & BEVERAGE TEAM LEADER
FEATHERS A RADHA HOTEL
10.2024 - Current
Executive Lounge Attendance
Courtyard by Marriott
02.2023 - 09.2024
Food & Beverage Attendance
Courtyard by Marriott
08.2022 - 01.2023
West Bengal Council of Higher Secondary Education
Higher Secondary School
Penguin School of Management
Hotel Operation Diploma
West Bengal Board of Secondary Education
Secondary School
Samim Sk