Hi, I’m
Samim Sk
Murshidabad,WB
Summary
To become a successful professional in a result oriented organization & working in challenging innovative environment with long term growth prospect.
Overview
3
years of professional experience
2
Certifications
3
Languages
Work History
FEATHERS A RADHA HOTEL
FOOD & BEVERAGE TEAM LEADER
10.2024 - Current
Job overview
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Served consistent portions following recipes and control standards.
- Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
Courtyard by Marriott
Executive Lounge Attendance
02.2023 - 09.2024
Job overview
- Providing Excellent Service to Internal Customers in other Departments in an appropriate Manner and According to the Standard Set by the Company.
- Handling all the Guests and Internal Customer Complaints and Inquires in a Courteous manner.
- Maintaining the Positive Guest and Colleague Interactions with Good Working Relationships.
- Establishing a rapport with guests by Maintaining Healthy Customer Relationships.
- Ensuring that Minimum Brand Standards have been Implemented.
- Ensuring that the restaurant is well prepared for the operation.
- Ensuring that the Inventory is well stocked, quality of food is being served, hygiene is enforced.
- Seats, present Menu, Taking Orders and Serving Food and Beverage, Answering the Enquiries
- Making Suggestions regarding Food, Beverage, and Service to Restaurant Guests.
Courtyard by Marriott
Food & Beverage Attendance
08.2022 - 01.2023
Job overview
- Taking orders and resolving the questions raised by the Customer about the menu and food
- Prepare Dining Area by Setting Tables, Condiments, Napkins, Service Plates and Utensils
- Maintaining the table setting by removing courses as completed
- Replenishing Utensils, Refilling Water Glasses
- Handles all guests and internal customer complaints
- Ensuring the Quality Service to the Customers
- Guest Interaction as per the Desired Standard of the Hotel
- Verifying the Cash received and all the Credit Cards presented by the Guest.
- Maintaining a Heathy Relationship with Customers to Ensure the Customer Retainment.
Education
Penguin School of Management
Hotel Operation Diploma
01.2022
University Overview
West Bengal Council of Higher Secondary Education
Higher Secondary School
01.2016
University Overview
GPA: B+
West Bengal Board of Secondary Education
Secondary School
01.2014
University Overview
Skills
Quick learner
Hard worker
Ability to work in all environments
Team Work
Food & Beverage knowledge
Cashiering
ONEX
MICROS
INFRASYS
Ms Word
Ms Excel
Additional Information
Additional Information
AWARDS:
Sep 2023 associate of the month award from courtyard by Marriott
Amazing Ambassador award from Feathers A Radha Hotel On April to Sep 2025 & Oct to Des 2025
Certification
Successfully completed Industrial Training from Courtyard by Marriott, Bhopal in all the four major departments.
Interests
Playing cricket, Listening Music, Dancing, Learning new things
PERSONAL DETAILS
PERSONAL DETAILS
- Father's name: Md Lutfur Rahaman
- Nationality: Indian
- Date Of Birth: 28th Feb 1997
- Marital Status: Married
- Sex: Male
PASSPORT DETAILS
PASSPORT DETAILS
- Name: Samim SK
- Passport No.: U9231317
- Nationality: Indian
- Date Of Birth: 28th Feb 1997
- Date of Issue: 27th Jan 2021
- Date of Expiry: 26th Jan 2031
- Place of Issue: Kolkata
DECLARATIONS
DECLARATIONS
I hereby declare that the entire written particulars are true to the best of my knowledge. (SAMIM SK)Timeline
FOOD & BEVERAGE TEAM LEADER
FEATHERS A RADHA HOTEL
10.2024 - Current
Executive Lounge Attendance
Courtyard by Marriott
02.2023 - 09.2024
Food & Beverage Attendance
Courtyard by Marriott
08.2022 - 01.2023
West Bengal Council of Higher Secondary Education
Higher Secondary School
Penguin School of Management
Hotel Operation Diploma
West Bengal Board of Secondary Education
Secondary School