Gayatri Karande
Mumbai
Summary
Dynamic leader with extensive B2B experience in account and territory management, adept at driving revenue growth, and cultivating long-term client relationships. Expertise in customer relationship management, client onboarding, and product training, with a proven track record of delivering tailored solutions that enhance customer satisfaction and retention. Skilled in negotiation, conflict resolution, sales forecasting, and effective communication. A results-oriented professional with a strong focus on teamwork and cross-functional collaboration to drive client success and business outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Manager - Customer Success
Alliance Insurance Brokers Pvt. Ltd.
Mumbai
12.2023 - Current
- Managed a portfolio of over 280 accounts across three locations, fostering long-term relationships with key clients to drive business goals and customer retention.
- Collaborated with clients to deeply understand their business objectives and challenges, providing bespoke insurance solutions to meet their needs.
- Acted as the primary point of contact for clients, efficiently resolving concerns by delivering tailored solutions.
- Coordinated with internal departments to customize onboarding experiences for new clients, and ensured successful execution according to timeline and budget constraints.
- Spearheaded product adoption through regular meetings, providing training sessions, and proactive support to enhance customer engagement.
- Partnered with sales teams to devise and execute strategies for upselling and cross-selling products and services, driving revenue growth.
- Facilitated webinars and seminars to educate corporate employees about the features and key benefits of our products and services.
- Engaged with key stakeholders of dormant accounts to drive reactivation, and provided strategic guidance to maximize value.
- Conducted business reviews, delivered in-depth reports and presentations, analyzed performance data, and recommended strategies for continuous improvement.
- Mentored and trained new team members, fostering a culture of continuous learning and collaboration, and driving overall performance and efficiency.
Sr. Account Manager
Housing.com
Mumbai
07.2022 - 12.2023
- Managed 150+ accounts and nurtured long-term relationships with key clients, ensuring high levels of customer satisfaction and retention.
- Negotiated terms and pricing with clients, ensuring mutually beneficial agreements, and maintaining profitability.
- Acted as the primary point of contact for clients, closed deals, addressed their needs, resolved concerns, and provided tailored solutions.
- Developed and implemented strategic plans to drive account growth and market expansion.
- Identified upselling and cross-selling opportunities, enhancing revenue while maintaining client satisfaction.
- Oversaw the end-to-end management of client projects, from initial consultation, onboarding, execution, and post-launch support.
- Collaborated with the marketing and product teams to create customized campaigns and promotional strategies to drive effective lead generation.
- Analyzed account performance and market trends to provide clients with data-driven insights and actionable recommendations.
- Created detailed reports and presentations to communicate results and opportunities for improvement.
- Coordinated with internal teams, including marketing, product, and operations, to ensure seamless service delivery and client satisfaction.
- Conducted onboarding sessions, product demonstrations, and dashboard demonstrations to ensure clients understood and effectively used the offerings.
Sr. Sales Manager
Bajaj Allianz GIC
Mumbai
03.2020 - 07.2022
- Managed and nurtured the strategic relationship between Bajaj Allianz GIC and HDFC Bank, driving business growth across key verticals like LAP, HL, BL, PL, BBG, and EEG.
- Cultivated strong relationships with senior stakeholders within HDFC Bank, including ASMs, Regional Managers, and Zonal Managers, ensuring alignment and effective collaboration to drive revenue.
- Managed over 250 team members within HDFC Bank, including Relationship Managers and Sales Executives, and oversaw the distribution of various insurance products through the bank’s channels, driving significant growth across verticals.
- Facilitated product training sessions for bank teams, ensuring deep product knowledge, and confidence in promoting Bajaj Allianz’s insurance offerings.
- Designed and implemented sales strategies to drive insurance product adoption, motivate team members, and optimize sales performance.
- Created the sales pipeline and forecast reports, tracked progress, and presented detailed sales closure reports highlighting key performers, revenue, and identifying areas for improvement.
- Managed pan-India fire insurance renewals for HDFC Bank, coordinated with the bank's operations team, generated MIS reports to track pending renewals, and collaborated with the internal teams (Sales, Operations, and Underwriting) to streamline policy issuance.
Assistant Manager
99acres.com
Mumbai
01.2018 - 06.2019
- Successfully managed a portfolio of 150+ accounts, overseeing both new acquisitions and existing relationships, fostering trust and loyalty to ensure long-term partnerships, and high renewal rates.
- Managed the end-to-end sales process, worked closely with cross-functional teams to ensure a smooth and efficient onboarding experience, while driving the successful activation of campaigns to meet client objectives.
- Developed and executed strategies for upselling and cross-selling to drive revenue growth, exceed sales targets, and stimulate exponential market growth, significantly enhancing brand visibility and recall.
- Worked proactively with clients to educate them about the recent upgrades, facilitating smooth renewals, and driving additional sales opportunities.
- Monitored sales revenue, generated renewal reports, and utilized data insights to create effective sales strategies and deal closures.
- Mentored and trained new team members, providing guidance and support to enhance their product knowledge, sales techniques, and overall productivity.
- Assisted new team members in closing sales by offering strategic guidance, and ensuring the seamless execution of processes.
Education
MBA - Sales and Marketing
VESIMSR (Vivekanand Education Society's Institute of Management Studies And Research)
Mumbai05.2018
Bachelor's - Management Studies
Vivekanand Education Society's College of Arts, Science & Commerce
Mumbai05.2015
HSC -
K .J. Somaiya College of Science & Commerce
Mumbai04.2012
SSC -
Swami Vivekanand High School & Junior College
Mumbai03.2010
Skills
- Customer relationship management
- Account management
- Territory management
- Customer service and retention
- Revenue growth strategies
- Negotiation and conflict resolution
- Engagement management
- Sales forecasting
- Client onboarding
- Product training
- Effective communication
- Problem solving
- Presentation skills
- Business acumen
- Cross-functional collaboration
- Team mentoring
Accomplishments
Certificate of Appreciation - Bajaj Allianz General Insurance
- Received recognition for overachieving sales target within three months of joining the organization.
Certificate of Appreciation - 99acres.com
- Received recognition for highest percentage of target overachievement pan India within 6 months of joining the organization.
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
Extracurricular Activities:
- Seminars & Workshops: Actively participated in webinars, seminars, and workshops to broaden knowledge and support ongoing professional development.
- NGO Volunteering: Contributed to community development through service initiatives and fundraising campaigns with local NGOs.
- Event Management: Led the coordination of intercollege events, managing logistics and securing sponsorships to ensure smooth execution and success.
Hobbies:
- Painting and exploring creative expression
- Cooking and experimenting with new recipes
- Delving into spirituality and focusing on personal growth
- Enjoying music across a wide range of genres
- Mentoring and nurturing the development of others
- Watching series and documentaries for both relaxation and knowledge
- Working on enhancing effective communication skills
Certification
Certification in Digital Marketing
- SEO, SEM, SMM
- Google Ads, Facebook and Instagram Ads
Timeline
Sr. Manager - Customer Success
Alliance Insurance Brokers Pvt. Ltd.
12.2023 - Current
Sr. Account Manager
Housing.com
07.2022 - 12.2023
Sr. Sales Manager
Bajaj Allianz GIC
03.2020 - 07.2022
Assistant Manager
99acres.com
01.2018 - 06.2019
MBA - Sales and Marketing
VESIMSR (Vivekanand Education Society's Institute of Management Studies And Research)
Bachelor's - Management Studies
Vivekanand Education Society's College of Arts, Science & Commerce
HSC -
K .J. Somaiya College of Science & Commerce
SSC -
Swami Vivekanand High School & Junior College
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