Gayatri Matkar
Vasai
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Associate Customer Relationship Manager
SASSFI
Mumbai
06.2023 - 05.2024
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Analyzed customer needs, identified opportunities for improvement and provided solutions.
- Coordinated customer feedback and complaints with relevant departments.
Process Associate
IGT Solutions Pvt Ltd, Lufthansa Airlines
09.2022 - 05.2023
- Communicate with passengers via email to handle their queries and claims.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Verified documents and analyzed data in response to queries regarding client applications.
Customer Relationship Associate
Esmart solutions
02.2020 - 02.2022
- Handling grievance calls
- Maintaining database of transaction.
- Monitored changes in the industry and kept up-to-date with trends and developments.
- Maintained accurate records of all interactions with customers.
Junior Research Analyst
Ugam Solutions Pvt Ltd
10.2018 - 01.2020
- Performance qualitative and quantitative data collection and analysis, helped produce report takeaway
- Oversaw data collection to ensure accuracy
Recruiter
C.k Palan
03.2005 - 11.2008
- Responsible for hiring employees to fill open positions in an organization.
Sales Executive
Trade Wings Institute Of Management
07.2004 - 01.2005
- Responsible for identifying and educating prospective customers while supporting existing clients with information and assistance that relates to product and services.
Education
B.com -
University Of Mewar
03.2006
High School Diploma -
Viva College
04.2003
SSC - General Studies
Dr N P Shah English Medium School
04.2001
Skills
- Microsoft excel
- Word
- Power point
- Digital marketing course from innomind digital academy
- Process Analysis
- Schedule Coordination
- Production Deadline Management
Languages
Marathi
Proficient
C2
English
Advanced
C1
Hindi
Upper Intermediate
B2
Timeline
Associate Customer Relationship Manager
SASSFI
06.2023 - 05.2024
Process Associate
IGT Solutions Pvt Ltd, Lufthansa Airlines
09.2022 - 05.2023
Customer Relationship Associate
Esmart solutions
02.2020 - 02.2022
Junior Research Analyst
Ugam Solutions Pvt Ltd
10.2018 - 01.2020
Recruiter
C.k Palan
03.2005 - 11.2008
Sales Executive
Trade Wings Institute Of Management
07.2004 - 01.2005
B.com -
University Of Mewar
High School Diploma -
Viva College
SSC - General Studies
Dr N P Shah English Medium School