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Aravind DL
Bengaluru
Summary
Customer support specialist with a background in seller and client support. Known for resolving complex issues, managing multiple communication channels, and delivering product training. Brings strong reporting, multitasking, and team collaboration skills to improve the customer experience.
Overview
6
6
years of professional experience
Work History
Associate Customer Relationship Manager
Superset
Bengaluru
07.2024 - Current
- Supported customer relationships as main point of contact for clients, resolving product and platform questions promptly.
- Processed approximately 800 support tickets weekly / 3000+ tickets monthly while maintaining response time and service quality in high-volume support setting.
- Managed 20–25 live chat conversations and up to 20 phone calls daily across inbound and outbound customer communication.
- Delivered product training and clear platform guidance so customers could use features independently.
- Collected customer feedback and shared recurring issues and customer requirements with internal teams.
- Worked with sales, marketing, product, and other internal teams to resolve issues and improve overall customer experience.
- Tracked customer interactions and prepared reports on customer satisfaction and key support metrics.
Customer Support Specialist
Revolut Technologies India Pvt. Ltd
Bengaluru
12.2023 - 03.2024
- Served as main contact for customers, helping with account, product, and service questions.
- Assisted customers by phone, email, live chat, and in person.
- Managed 50–55 live chat conversations daily while maintaining accuracy, speed, and service quality.
- Reviewed customer complaints and complex concerns, then resolved issues through troubleshooting and problem solving.
- Worked with internal teams to address customer issues that needed cross-functional support.
- Delivered accurate, timely information while building strong knowledge of products, services, and support processes.
- Followed company policies and quality standards while providing customer-focused solutions.
Senior Seller Support Associate
Amazon Development Centre India Pvt. Ltd.
Bengaluru
03.2021 - 12.2023
- Supported customers and sellers by researching and resolving account, operational, and platform issues.
- Closed about 60 support tickets per day / 1200+ tickets per month while meeting quality and productivity goals.
- Managed 20–25 live chat sessions and up to 15 phone calls each day to answer seller questions and resolve operational issues.
- Resolved complex issues and worked with internal teams to reduce impact on seller operations.
- Used multiple technology tools and internal resources to research issues, process requests, and keep accurate customer interaction records.
- Applied strong problem-solving and analytical skills in fast-paced, high-volume support environment.
- Consistently met strong performance standards for quality, productivity, first contact resolution (FCR), and attendance.
Education
Bachelor of Engineering - Electrical & Electronics Engineering
Reva Institute of Technology And Management
BengaluruPre University - PCME
Seshadripuram Pre-University College
BengaluruHigh School -
Seshadripuram Public School
BengaluruSkills
- Customer Support
- Email, Chat & Phone Support
- Ticket Management & Prioritization
- Issue Resolution & Troubleshooting
- Escalation & Complaint Handling
- Product Training & Customer Education
- Customer Relationship Management
- Cross-functional Collaboration
- Support Metrics & Reporting
- Time Management & Multitasking
Accomplishments
- Received Gem Awards in February, March, and April 2023, awarded across Bangalore sites.
- Recognized as Best Performer of the Month in June, October, and November 2022.
- Consistently achieved strong customer service and performance metrics.
- Completed Anti-Money Laundering Concepts: AML, KYC, and Compliance training.
Timeline
Associate Customer Relationship Manager
Superset
07.2024 - Current
Customer Support Specialist
Revolut Technologies India Pvt. Ltd
12.2023 - 03.2024
Senior Seller Support Associate
Amazon Development Centre India Pvt. Ltd.
03.2021 - 12.2023
Bachelor of Engineering - Electrical & Electronics Engineering
Reva Institute of Technology And Management
Pre University - PCME
Seshadripuram Pre-University College
High School -
Seshadripuram Public School