Mayank Verma
Greater Noida
Summary
Customer-centric sales and service professional with over 7 years of experience, strongly positioned as a B2C-focused profile. Extensive exposure to direct customer handling, inside sales, onboarding, retention, and complaint resolution across fintech, digital payments, and service-driven environments. Proven ability to manage high-volume customer interactions, convert prospects into active users, and deliver consistent customer satisfaction through structured follow-ups.
Overview
9
9
years of professional experience
Work History
Customer Relationship Manager (B2B)
C2FO
07.2024 - 12.2025
- Managed 3,500+ active customers using a B2B-style engagement and retention model.
- Served as the primary customer contact for onboarding, education, follow-ups, and issue resolution.
- Conducted daily outbound and inbound calls to understand customer needs and drive product adoption.
- Led customer onboarding sessions and product walkthroughs through Zoom and in-person meetings.
- Conducted face-to-face client meetings involving travel to strengthen relationships and support high-value accounts.
- Delivered client presentations and demos to explain product value, features, and best practices.
- Used consultative selling techniques to influence usage and maintain long-term relationships.
- Collaborated with internal teams (operations, tech, support) to resolve customer issues and improve experience.
- Proactively identified upsell, cross-sell, and retention opportunities through customer usage analysis.
- Tracked customer pipelines and engagement metrics using Salesforce to ensure timely follow-ups and closures.
- Maintained ₹100+ Cr monthly transaction flow while ensuring high customer satisfaction and retention.
Customer Support Coordinator
AWP Assistance (India) Pvt. Ltd.
09.2023 - 12.2023
- Provided end-to-end customer coordination for Mercedes-Benz India clients.
- Managed high-touch customer communication during breakdowns and service requests.
- Coordinated with dealers and service partners to ensure timely issue resolution.
- Delivered premium customer experience aligned with luxury brand standards.
Customer Success Executive
Pine Labs Pvt. Ltd.
04.2019 - 05.2023
- Worked directly with merchants and end customers for digital payment solutions.
- Onboarded customers, activated devices, and ensured smooth transaction experience.
- Handled high volumes of inbound and outbound customer calls daily.
- Resolved transaction failures, settlement issues, and technical queries efficiently.
- Educated customers on product features and upgrades to increase usage and retention.
Service Representative
Prime Lite Technologies
05.2018 - 12.2018
- Responded promptly to customer inquiries via calls and emails.
- Resolved customer complaints efficiently while maintaining service quality standards.
- Followed structured escalation processes to ensure quick resolution and customer satisfaction.
- Maintained accurate customer interaction records in internal systems.
Inside Sales Executive (Customer-Focused)
IndiaMART InterMESH Ltd.
06.2017 - 04.2018
- Handled SME customers in a high-volume inside sales environment.
- Conducted daily sales calls, product pitching, and renewal discussions.
- Addressed customer objections and focused on retention and repeat business.
Education
Bachelor of Arts -
Delhi University
Senior Secondary -
CBSE
Secondary -
CBSE
Skills
- B2B Sales
- B2C Sales
- Inside Sales
- Customer Support
- Complaint Resolution
- Customer Onboarding
- Customer Retention
- High-Volume Calling
- Objection Handling
- Upselling
- Cross-selling
- CRM
- Salesforce
- Microsoft CRM
- Customer Experience Management
- Fintech
- Payment Solutions
Tools And Technology
- Salesforce
- Microsoft CRM
- Jira
- MS Excel
- Google Sheets
- Power BI
Timeline
Customer Relationship Manager (B2B)
C2FO
07.2024 - 12.2025
Customer Support Coordinator
AWP Assistance (India) Pvt. Ltd.
09.2023 - 12.2023
Customer Success Executive
Pine Labs Pvt. Ltd.
04.2019 - 05.2023
Service Representative
Prime Lite Technologies
05.2018 - 12.2018
Inside Sales Executive (Customer-Focused)
IndiaMART InterMESH Ltd.
06.2017 - 04.2018
Bachelor of Arts -
Delhi University
Senior Secondary -
CBSE
Secondary -
CBSE