Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Geeta Gosain

Geeta Gosain

Summary

Compassionate and dynamic professional with 12+ years of experience in hospitality, tourism, and aviation, now transitioning into the nonprofit sector to serve communities with empathy, organization, and purpose. Skilled in people management, communication, crisis handling, and cross-cultural engagement. Passionate about women empowerment, wellness, and sustainable development. Seeking a role in community outreach, program coordination, or volunteer management within a mission-driven NGO.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Cabin Crew Member

Air India Limited
02.2017 - Current
  • Led in-flight team operations and ensured guest safety, comfort, and well-being during international flights.
  • Delivered exceptional service and calm guidance in high-pressure situations, including emergencies.
  • Trained and mentored junior staff, fostering teamwork and first-class service culture.
  • Demonstrated cross-cultural communication with passengers from diverse backgrounds.
  • Wrote reports on unusual incidents, demonstrating attention to safety and transparency.

Senior Tour Executive

Discover Indian Journeys
03.2012 - 10.2016
  • Designed personalized travel itineraries tailored to client preferences, budget, and interests.
  • Handled end-to-end tour planning including transport, accommodation, and activity bookings.
  • Developed and promoted cultural and wellness-focused travel packages.
  • Maintained excellent customer satisfaction by resolving travel concerns and delivering memorable experiences.
  • Educated travelers on responsible tourism and preservation of cultural heritage.

Education

M.A - Tourism Management

IGNOU
2016

Bachelor of Arts - B.A

University of Delhi
2012

12th - Arts

Govt. Girls Sr. Sec. school No-1
2008

10th -

Ekta Model Sec. School
2006

Skills

  • Client & Stakeholder Communication
  • Event & Travel Coordination
  • Crisis & Conflict Management
  • Volunteer & Team Leadership
  • Resource Planning & Execution
  • Community Engagement
  • Emergency Response & First Aid
  • Public Speaking & Cultural Sensitivity

Certification

  • Certified Yoga Teacher | Meditation Facilitator
  • Passionate about Women Empowerment & Personal Development
  • Avid Reader | Classical Music Enthusiast | Podcast Listener

Timeline

Senior Cabin Crew Member

Air India Limited
02.2017 - Current

Senior Tour Executive

Discover Indian Journeys
03.2012 - 10.2016

12th - Arts

Govt. Girls Sr. Sec. school No-1

10th -

Ekta Model Sec. School

M.A - Tourism Management

IGNOU

Bachelor of Arts - B.A

University of Delhi

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Geeta Gosain