RUBY MALIK
Faridabad
Summary
Energetic and multilingual Flight Attendant skilled in efficient task management and productivity enhancement. Dedicated and adaptable professional with a proactive attitude and dynamic customer service skills. Notable strengths include clear communication, strong work ethic, effective teamwork, and proactive problem-solving. Poised, personable, and proficient in emergency response procedures, flight regulations, safety protocols, conflict resolution, and committed to a team-driven environment.
Overview
18
18
years of professional experience
Work History
Senior Cabin Crew Member
Indigo Airlines
Delhi
01.2011 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Managed customer complaints in a professional manner, resolving any issues that arose during the flight
- Provided customers with excellent service while ensuring their comfort and satisfaction
- Demonstrated proper use of safety equipment
- Resolved passenger conflicts and medical emergencies during flights
- Ensured safety and comfort of customers onboard aircraft
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Relayed updates and information to passengers after confirming key details with pilot
- Monitored cabin during flights and responded to passenger inquiries or issues
- Offered personalized assistance to children, elderly and passengers with special needs
- Used excellent customer service skills in addressing passengers' needs
Sr Customer Service Executive
Avon Global
Mumbai
01.2009 - 01.2011
- Assisted clients in product selection
- Upselling
- Keeping client engagement and customer first as prime focus
- Regular follow up with client to avoid error reoccurrence and keeping record of decision taken
Sr Customer Service Executive
Carphone Warehouse
Mumbai
08.2006 - 01.2008
- Managing training batches in achieving their sales targets while adhering to guidelines
- Responsible for Performance Improvement and support for trainees for a sales process
- Regular interaction with the client to keep the team updated and maintaining SLA (Service Level Agreement) as per client's norms agreement
Education
MBA - Human Resources Management
Sikkim Manipal University
04.2015
Graduation - Commerce
Mumbai University
04.2007
Skills
- Issue Identification And Resolution
- Customer Service
- Compliance Standards
- Issue Resolution
- Personnel Counseling
- Teamwork Mindset
- Team Leadership
- Hospitality Service Expertise
- Client Relationship Management
- Decision-Making Skills
- Management Skills
- Interpersonal communications
- Aviation regulations
- Company policy adherence
- Relationship Management
- Coaching and Mentoring
- Emergency Situations Management
- Verbal and written communication
Accomplishments
- Consistently acknowledged through appreciation messages from passengers, colleagues, and superiors.
- Honored with the Extra Miler Award for outstanding customer service.
- Recognized for surpassing sales targets.
- Commended for voluntary contributions to the NGO RHA (Robin Hood Army).
Technical Profile
- Emergency care
- Interpersonal communications
- Hospitality service expertise
- Aviation regulations
- Verbal and written communication
- Crew coordination
- Guest services
- Company policy adherence
- Relationship Management
- Airline Operations
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
German
Beginner
A1
Timeline
Senior Cabin Crew Member
Indigo Airlines
01.2011 - Current
Sr Customer Service Executive
Avon Global
01.2009 - 01.2011
Sr Customer Service Executive
Carphone Warehouse
08.2006 - 01.2008
MBA - Human Resources Management
Sikkim Manipal University
Graduation - Commerce
Mumbai University
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