Parul Mathur
Kochi
Summary
HR professional with a background in customer service, conflict resolution, and operations management. Leveraging over seven years of experience in the airline industry to bring strong interpersonal, problem-solving, and compliance management skills to human resources. Adept at relationship management, team coordination, and ensuring adherence to policies. Seeking an opportunity in HR to apply my expertise in people management, employee engagement, and operational efficiency.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Senior Cabin Crew Member
InterGlobe Aviation Limited
08.2017 - 03.2024
- Company Overview: Excellent team player working alongside multiple departments both internal and external to ensure a smooth experience for customers
- Synnegrising with various stakeholders to ensure key performance indicators like on time performance are met during all turnarounds whilst ensuring compliance with all regulations
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Resolved passenger conflicts and medical emergencies during flights
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Used excellent customer service skills in addressing passengers' needs
- Excellent team player working alongside multiple departments both internal and external to ensure a smooth experience for customers
Education
B.Com - Human Resource Honors
International College For Girls
Jaipur, Rajasthan 06.2013 - 06.2016
Diploma in Tourism & Airline Management - undefined
International College For Girls
Jaipur, Rajasthan 06.2013 - 06.2016
All India Senior School Certificate Examination - Commerce
Sophia School
Bikaner, Rajasthan 04.2012 - 04.2013
Skills
Skills* HR Operations & Employee Relations* Conflict Resolution & Mediation* Policy Compliance & Workplace Safety* Training & Development* Performance Management* Team Leadership & Engagement* Microsoft Office Suite
Timeline
Senior Cabin Crew Member
InterGlobe Aviation Limited
08.2017 - 03.2024
B.Com - Human Resource Honors
International College For Girls
06.2013 - 06.2016
Diploma in Tourism & Airline Management - undefined
International College For Girls
06.2013 - 06.2016
All India Senior School Certificate Examination - Commerce
Sophia School
04.2012 - 04.2013
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