Hi, I’m
SWATI GUJAR
Thane
Summary
Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
7
years of professional experience
Work History
Indigo Airlines
Senior Cabin Crew Member
08.2018 - 11.2023
Job overview
- "Experienced Senior Cabin Crew Attendant with six years of dedicated service in the aviation industry.
- Proven track record of delivering exceptional customer service, ensuring passenger safety, and managing inflight operations with professionalism and efficiency.
- Skilled in leading cabin crew teams, handling emergencies with calmness, and consistently exceeding passenger expectations. Certified in emergency procedures and trained in conflict resolution.
- Recognized for outstanding performance and recipient of multiple awards for excellence in service.
- Committed to upholding the highest standards of safety, comfort, and hospitality onboard."
Bird Worldwide Flight Services
Customer Care Executive
11.2016 - 07.2018
Job overview
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Education
Radhikabai Dattameghe College, Navi Mumbai
Bachelor of Commerce from Commerce
02.2017
University Overview
- Final Grade: 74%
Skills
- Leadership and Team Management
- Customer Service Excellence
- Communication
- Problem-Solving and Conflict Resolution
- Safety and Compliance
- Multitasking and Time Management
- Attention to Detail
Interest
- Fitness and Workouts
- Learning New Skills
- Traveling and Exploring New Cultures
- Adventure Sports
- Language Learning
- Reading and Personal Development
Timeline
Senior Cabin Crew Member
Indigo Airlines
08.2018 - 11.2023
Customer Care Executive
Bird Worldwide Flight Services
11.2016 - 07.2018
Radhikabai Dattameghe College
Bachelor of Commerce from Commerce
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