Geetanjali Sharma
Panchkula
Summary
Dynamic Senior Project Manager at Prep Ladder with extensive expertise in project management and Agile methodologies. Demonstrated success in risk management and stakeholder communication, consistently delivering projects on schedule and within defined scope.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Prep Ladder
Chandigarh
10.2023 - Current
- Directed business requirements by providing guidance, establishing deadlines, and fostering teamwork among members.
- Ensured adherence to quality standards for project deliverables through systematic reviews and assurance processes.
- Outlined project scope, objectives, timelines, and resources while monitoring key performance indicators.
- Created risk management plans, tracked potential risks throughout development, and enacted contingency actions.
- Analyzed change impacts, obtained approvals promptly, and communicated effectively with stakeholders.
- Reviewed project performance metrics, collected feedback, and applied lessons learned for improved methodologies.
- Established comprehensive documentation practices to support efficient execution and facilitate knowledge sharing.
Project Business Analyst
Prep Ladder
Chandigarh
11.2021 - 10.2023
- Coordinated sprints, retrospective meetings, and daily stand-ups to enhance team collaboration.
- Managed tasks, issues, risks, and action items to ensure project success.
- Scheduled and facilitated scrum events, driving effective decision-making processes.
- Monitored progress and performance metrics, guiding teams towards continuous improvement.
- Organized demos and product/system testing to validate deliverables.
- Collaborated with product owners to prioritize backlogs and address new requests.
- Coached teams on Agile methodologies, fostering adherence to quality standards.
- Developed team schedules while assisting onboarding and training on Agile practices.
Project Business Analyst
Outline Systems Pvt. Ltd.
Chandigarh
01.2021 - 11.2021
- Developed business requirement documents (BRDs) and functional requirement documents (FRDs) to capture stakeholder needs.
- Created user stories and tasks on AZURE platform to facilitate team workflows.
- Analyzed client requirements through document reviews, interviews, and workshops to enhance project understanding.
- Translated customer business needs into operational requirements using strong analytical skills.
- Collaborated with developers and project managers to establish technical vision and assess usability versus performance trade-offs.
- Acted as liaison between internal/external clients and software development teams, ensuring seamless integration of web applications.
- Employed various analysis techniques such as flowcharts, use cases, and activity diagrams to manage project requirements.
- Assigned tasks to associates, coordinated project staffing, and updated stakeholders to optimize workflow.
Business Analyst
Techtier IT Solutions
Mohali
06.2018 - 12.2020
- Developed business cases by critically evaluating data and reconciling conflicts.
- Interpreted customer needs, translating them into application and operational requirements.
- Established technical vision while analyzing trade-offs between usability and performance.
- Participated in all phases of project life cycles from initiation to closure.
- Designed and developed reusable components for enhanced efficiency.
- Acted as liaison between internal/external customers and software development teams.
- Conducted strategic discussions on technical solutions with clients and internal teams.
- Coached and mentored junior resources, ensuring ongoing technical development.
Coordinator
The Nurtuary Preschool
Panchkula
01.2015 - 06.2018
- Planned and implemented activities addressing children's physical, emotional, intellectual, and social needs.
- Developed culturally appropriate programs and literacy concepts to foster student growth.
- Ensured cleanliness and safety of equipment and facilities at all times.
- Provided weekly and monthly activity schedules to enhance organizational efficiency.
- Conducted regular evaluations of students' performance and communicated results with parents.
- Identified opportunities to upgrade quality standards within management processes.
- Prepared lesson plans aligned with curriculum requirements.
- Participated actively in school activities and events to promote community engagement.
Subject Matter Expert
Animation Live
Chandigarh
06.2014 - 01.2015
- Designed mathematics learning units for K-class project, incorporating four essential components each.
- Participated in development team to enhance collaborative efforts and project outcomes.
- Suggested exercises and case studies to reinforce learning concepts effectively.
- Consulted on issues arising during reviews to ensure quality deliverables.
- Supplied source materials, reference items, and supplemental resources to enrich content.
- Met all turnaround times for deliverables and their reviews consistently.
- Provided core content and original materials to support educational objectives.
- Actively engaged in team meetings and training sessions to improve customer experience.
Client Technical Support Senior Associate
Dell International Services
Mohali
04.2008 - 10.2011
- Coordinated multiple consumer and business segments to maintain design tool for tracking quarterly reports at agent levels.
- Implemented test plans for software tools analyzing dispatch hits and CISS profiling with partner teams.
- Tracked reported software issues, focusing on call types leading to high average handle time.
- Maintained and analyzed survey reports while managing various testing activities per software testing standards.
- Scrubbed CSAT and Resolve Rate reports for team performance evaluation.
- Led and mentored a team, preparing assignments, auditing work, and providing weekly feedback.
- Monitored calls to ensure compliance with established protocols in addressing customer complaints.
- Conducted training sessions on product knowledge and policy updates, enhancing team capabilities.
Data Entry Operator
School of Public Health, Department of Community Medicine, PGIMER
Chandigarh
10.2006 - 03.2008
- Generated questionnaires and collected feedback for comprehensive analysis.
- Prepared and maintained weekly reports on lab testing impact on human health.
- Managed task force team across Punjab regions: Ludhiana, Jalandhar, Amritsar.
- Collaborated with cross-functional organizations to analyze data and situations.
- Updated management on regional task force performance using SPSS software.
- Created and managed workflows for improved operational efficiency.
- Facilitated teammate onboarding for seamless transitions as needed.
- Actively participated in team meetings to support project objectives.
Education
B. ed - Mathematics And Computers
01.2015
GPA: 78%
M.Sc. - Computer Software
01.2006
GPA: 67%
Post Graduate Diploma - Computer Application
01.2005
GPA: 83%
B.Sc. - Computer Applications
01.2004
GPA: 64%
Skills
- Project management
- Agile methodologies
- Risk management
- Change management
- Business analysis
- Stakeholder communication
- Quality assurance
- Team collaboration
- Vendor management
- Cross-functional coordination
- Training and mentoring
- Technical presentations
- Task prioritization
- Scope implementation
- Multi-project management
- Documentation management
- Project management software
- Stakeholder relations
Certification
- Business Analyst Certification, A1531536-386A-1708-DD6E-B59E93FCE994
- Jira Fundamentals Badge, 213520883, Atlassian University
- Google Project Management: Specialization, U8ZGP8MT5HQV, Coursera
- Google Project Management | Specialization, Q555KLKKSUKX, Coursera
- Google Sustainability Project Manager Specialization, ZMC3N9MKU2XS, Coursera
- Project Execution: Running the Project, 88NYZ2P27GUC, Coursera
- Foundations of Project Management, VTCQEHFF5LHN, Coursera
- Project Planning: Putting It All Together, 2R4BUCH74NHS, Coursera
- Capstone: Applying Project Management in the Real World, EQN25EA3U6SE, Coursera
- Agile Project Management, 4W8E9TPUNT7T, Coursera
- Project Initiation: Starting a Successful Project, G339QWYYE8Z5, Coursera
Accomplishments
- Certification in Business Analytics, 05/2022
- IELTS qualified, 04/2022
- Merit rank of the top 3% (97th percentile) in the 4th National IT Aptitude Test conducted by NIIT, 01/2008
- Central Teacher Eligibility Test (CTET) qualified, 02/2015
- HCL Certified .NET Engineer, 01/2008
Personal Information
- Passport Number: Yes
- Date of Birth: 03/14/84
- Nationality: Indian
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Senior Project Manager - Prep Ladder
10.2023 - Current
Project Business Analyst - Prep Ladder
11.2021 - 10.2023
Project Business Analyst - Outline Systems Pvt. Ltd.
01.2021 - 11.2021
Business Analyst - Techtier IT Solutions
06.2018 - 12.2020
Coordinator - The Nurtuary Preschool
01.2015 - 06.2018
Subject Matter Expert - Animation Live
06.2014 - 01.2015
Client Technical Support Senior Associate - Dell International Services
04.2008 - 10.2011
Data Entry Operator - School of Public Health, Department of Community Medicine, PGIMER
10.2006 - 03.2008
Punjabi University - B. ed, Mathematics And Computers
Kurukshetra University - M.Sc., Computer Software
Punjab University - Post Graduate Diploma, Computer Application
Punjab University - B.Sc., Computer Applications