Geetha Manoharan
Senior Branch Manager, AXIS BANK LTD
Bengaluru,KA
Summary
Experienced with branch operations, team leadership, and customer relations. Utilizes strategic planning to optimize branch performance and enhance client satisfaction. Track record of fostering collaborative environment and achieving business objectives.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Senior Branch Manager
Axis Bank Ltd.
06.2022 - Current
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
- Developed and executed strategic growth plans for expanding the branch''s market share and client base.
- Created new revenue streams and recruited talented staff for branch offices.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Maximized cross-selling opportunities by training staff on product offerings across various departments within the organization.
- Negotiated favorable contracts with vendors, resulting in reduced costs for supplies and services without sacrificing quality or reliability.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Conducted financial due diligence on potential investments and acquisitions.
Deputy Branch Manager
Icici Bank Ltd
04.2015 - 06.2022
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Monitored employee performance and provided constructive feedback for professional growth and development.
- Ensured strict adherence to all regulatory requirements through consistent enforcement of policies and procedures across the branch team members.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
- Implemented risk management protocols, reducing financial losses due to fraud or operational errors.
- Assisted Branch Manager in budget preparation, monitoring expenses closely to prevent cost overruns or wasteful spending.
- Coordinated with other departments to resolve customer complaints promptly, enhancing overall client experience.
Education
Bachelor of Science - Bachelor of Computer Application
VIT University
Vellore 04.2001 -
Skills
Operations management
Sales management
Staff development
Branch operations management
Sales planning
Operational reports
Employee training
Timeline
Senior Branch Manager
Axis Bank Ltd.
06.2022 - Current
Deputy Branch Manager
Icici Bank Ltd
04.2015 - 06.2022
Bachelor of Science - Bachelor of Computer Application
VIT University
04.2001 -