Geetha Narayaswamy
Bengaluru
Summary
Senior Specialist with 13+ years of experience in ITIL change management and stakeholder engagement. Developed and implemented change control policies at Verizon Wireless, resulting in improved approval cycles and minimized disruptions. Proficient in Power BI for KPI tracking and piloting AI/ML for risk analysis, contributing to successful cloud transformation projects and global compliance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Specialist
Verizon Business & HCL Technologies
05.2020 - 11.2024
- Oversaw end-to-end change management lifecycle, conducting risk assessments and facilitating CAB/eCAB for global accounts.
- Developed and standardized change control policies, reducing disruptions and improving approval cycle times.
- Created centralized logs for audit readiness, aligning with regulatory and contractual obligations.
- Leveraged Power BI dashboards for real-time tracking of change KPIs and SLA adherence.
- Collaborated with telecom stakeholders across APAC to ensure alignment and timely communication of change decisions.
- Piloted AI/ML-based RFC trend analysis to proactively identify high-risk changes.
Technical Lead
Cognizant
12.2016 - 05.2020
- Led change and cloud transformation projects (Office 365, on-prem to cloud) for a European telecom client.
- Performed detailed change impact analysis on scope, cost, timelines, and risk.
- Implemented automated change workflows, reducing manual interventions and audit errors.
- Acted as primary liaison for change communications during project lifecycle.
- Enhanced release and configuration governance under the ITIL framework.
IT Delivery Coordinator
IBM India
03.2011 - 11.2016
- Managed Change Management operations including RCA reviews, CAB facilitation, and incident trend resolution.
- Conducted detailed KEDB and root cause tracking, ensuring transparency in operations.
- Designed RACI matrices for efficient stakeholder management.
- Delivered consistent service reports and forecasts to ensure SLA fulfillment.
Education
B.E. - Electrical Engineering
Visvesvaraya Technological University
01.2010
Skills
- ITIL change management
- Stakeholder engagement and communication
- Change risk assessment
- ServiceNow workflows
- CAB/eCAB governance
- Power BI and OKRs
- AI and ML trend analysis
- Risk and compliance management
- Project lifecycle management
- Change impact analysis
- Telecom and network projects
- Process automation
- Cloud transformation (IaaS/SaaS)
Certification
- ITIL V3 Foundation
- ITIL Intermediate – Service Operation
Languages
English, Kannada, Hindi
Awards
Verizon Spotlight Awards (2021, 2022) – KPI improvement & preventive change governance, Cognizant COO Award (2020) – For maturity uplift in change control, IBM Recognition Award – Remedy tool workflow redesign
Websites
References
References available upon request.
Timeline
Senior Specialist
Verizon Business & HCL Technologies
05.2020 - 11.2024
Technical Lead
Cognizant
12.2016 - 05.2020
IT Delivery Coordinator
IBM India
03.2011 - 11.2016
B.E. - Electrical Engineering
Visvesvaraya Technological University
Similar Profiles
Chad LindauerChad Lindauer
ENOC Sr. Analyst Network Assurance Engineer / Tier2 Transport at Verizon Business / HCL AmericaENOC Sr. Analyst Network Assurance Engineer / Tier2 Transport at Verizon Business / HCL America
Rajesh AcharyaRajesh Acharya
Technical Specialist at HCL Americas - Verizon BusinessTechnical Specialist at HCL Americas - Verizon Business
Jorine U. YarasJorine U. Yaras
Ethernet Provisioner/ Provisioning at Foundever Verizon ( Acquired by HCL Technologies)Ethernet Provisioner/ Provisioning at Foundever Verizon ( Acquired by HCL Technologies)
SACHIN RSACHIN R
Software Engineer at Tech MahindraSoftware Engineer at Tech Mahindra
Manoj VManoj V
Associate Consultant at Avaali Solutions Pvt LtdAssociate Consultant at Avaali Solutions Pvt Ltd