JIRA
Geetha UR
Service Delivery Manager (IT Software)
Bengaluru
Summary
Professional delivery management (18+years) specialist with strong focus on team collaboration and achieving results. Adept at managing complex projects, ensuring timely deliveries, and flexing with changing needs. Known for strategic planning, effective communication, and ability to drive performance in high-pressure environments.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Senior Delivery Manager
Wipro Limited
08.2021 - Current
- Company Overview: Client Google 100+ employees and $400mn+ annual revenue
- Delivered 10+ complex projects and exceeded quality, schedule, and budgetary targets, achieving a 4.5 basis-point customer satisfaction rating
- Supervised cross-functional teams of 20+ members, promoting collaboration to meet project objectives consistently
- Drive overall program planning and manage operational relationships with customers
- Devised and executed Agile project management(Scrum) methodologies that increased on-time delivery by 85%
- Maintained strong relationships with 10+ key stakeholders by managing expectations, leading to a 78% stakeholder satisfaction rate.
- Develop responses to any/all assigned requests for information (RFIs) and requests for proposals (RFPs), as well as other requests for support from the business development team with minimal management supervision.
- Monthly/Weekly Service review meetings with Customer/Scrum team to mitigate the escalations ontime.
- Reporting and Dashboard using JIRA, ServiceNow, Azure Devops to track the progress of budget and cost estimation.
- Successfully managed geographically dispersed teams, overcoming challenges related to time zones, language barriers, and cultural differences.
- Optimized resource allocation for increased efficiency, aligning team skillsets with project requirements.
- Managed 4 Scrum teams with 50+ members each during development processes.
Portfolio Manager
Tata Consultancy Services
05.2019 - 01.2022
- Company Overview: Client: Shell technologies Portfolio Lead
- Designed comprehensive metrics and reporting systems to measure 20+ key performance indicators (KPIs) for various business initiatives
- Collaborated with 10+ cross-functional teams to refine business needs and metrics frameworks, ensuring 95% alignment with organizational goals
- Executed surveys and data collection methods to gather relevant feedback from 210+ stakeholders, which helped identify improvement areas
- Created dashboards and visualizations using Tableau, Power BI, Excel, and 10+ other business intelligence tools to communicate metrics to the leadership.
- Delivered the End user IT services support and cloud migration projects.
- Evaluated potential alternative investments such as private equity funds or hedge funds as part of a broader effort to diversify client portfolios.
- Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
Design & Planning engineer(IN/VAS)
Ericsson Global Services
06.2010 - 08.2019
- Participated in weekly progress meetings, providing updates on schedule adherence, resource allocation, and overall project health.
- Maintained excellent communication with clients, providing regular updates on project status and addressing concerns promptly.
- Assisted in the preparation of accurate cost estimates and budgets, ensuring financial feasibility of proposed projects.
- Provided technical support to project team members, ensuring adherence to quality standards and best practices.
- Reviewed design documents and coordinated revisions as necessary to meet changing client requirements or construction constraints.
- Conducted thorough risk assessments for proactive identification and mitigation of potential issues in the project lifecycle.
Customer Support Engineer(IN)
Ericsson India Services
08.2007 - 06.2010
Education
Bachelor of engineering - Telecom
Vishveshwarya University
Bengaluru, KA 07.2003 - 05.2007
Skills
Technical project planning/execution
Stakeholder communication
Problem-solving
Training and mentoring
Operations management
Incident management
Software development lifecycle
Software
Giant Charts
ServiceNow
MSProject
Certification
Agile Certified Practitioner (PMI-ACP), 2023
Timeline
Senior Delivery Manager
Wipro Limited
08.2021 - Current
Portfolio Manager
Tata Consultancy Services
05.2019 - 01.2022
Design & Planning engineer(IN/VAS)
Ericsson Global Services
06.2010 - 08.2019
Customer Support Engineer(IN)
Ericsson India Services
08.2007 - 06.2010
Bachelor of engineering - Telecom
Vishveshwarya University
07.2003 - 05.2007
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