Geethamrutha Ganapathiraju
Pune
Summary
Performance-oriented quality engineer with a focus on ensuring customer satisfaction through effective handling of warranty claims. Proficient in diagnosing and resolving electrical issues utilizing strong technical expertise. Experienced in collaborating with CFTs to streamline warranty processes and improve product reliability. Adept at root cause analysis and corrective action implementation. Effective communicator and team player, committed to fostering culture of continues improvement
Overview
1
1
year of professional experience
1
1
Certification
Work History
Senior Executive
FIAT India Automobile Pvt Ltd
Pune
07.2023 - Current
- Directed as Model In-charge of Jeep Domestic market and handling the Electrical Commodity for all Jeep Models
- Analyzed warranty claims and customer complaints, collaborating with service and suppliers to address field failures
- Conducted daily meetings with major dealers to understand and collect the customer VOC established temporary countermeasures within 24 hours and improved CSI
- Conducted vendor visits to analyze and resolve product and process issues and verified the field return parts with vendors to identify the areas of enhancement
- Raised concerns to plant and R&D, coordinating Joint Investigations(JI) with suppliers and plant team to resolve issues
- Led Cross-functional teams providing Quality guidance and support in determining the RCA and implementation of Effective Corrective Actions
- Understood CAN architecture, vehicle interfaces, and diagnostic troubleshooting services
- Assessed different Electrical Diagnostic Trouble Codes(DTC) and about their repair procedure and their occurrence
- Conducted surveillance audits with respective functions to ensure the corrective actions are in place
Education
B.tech - Electronics And Communications Engineering
GITAM University
Visakhapatnam, Andhra Pradesh04-2022
12th Class - MPC
Narayana Junior College
Visakhapatnam, AP04-2018
10th Class - SSC
BBV
Visakhapatnam, AP 03-2016
Skills
- Quality Management & Assurance
- Operations Excellence/Optimization
- Customer Satisfaction & Retention
- Data Analysis and Interpretation
- Change Assessment and Control
- Continuous Process Improvement
- Process and compliance audits
- Leadership and team management
- Cross-Functional coordination
- Root cause Analysis & Lean Techniques
Affiliations
- Gardening
- Badminton
- Mandala Art
- Journaling
- Yoga
- Cooking
- Reading books
Certification
- Certification of completion of the 7QC tools course
- Certification on successful completion of Certified Diagnostic Expert (CDE) by Stellantis
Accomplishments
Topper of the ECE dept in UG for batch 2018-22 with a 9.4 GPA
Awarded as the topper of the school in 10th Std for securing 10 GPA
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Technical Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Global Issue Management System (GIMS)
- E-bom, WIS , Utedigitale
Timeline
Senior Executive
FIAT India Automobile Pvt Ltd
07.2023 - Current
B.tech - Electronics And Communications Engineering
GITAM University
12th Class - MPC
Narayana Junior College
10th Class - SSC
BBV
- Certification of completion of the 7QC tools course
- Certification on successful completion of Certified Diagnostic Expert (CDE) by Stellantis
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