VIVEK.P. JAGATAP

Roles and Responsibilities,

• Analyzed customer feedback and complaints to identify areas of improvement in product quality.
• Provided detailed documentation on identified product defects and process shortcomings along with the corresponding remedial actions taken.
• Implemented troubleshooting tactics by conducting root cause analysis for recurring product or service issues.
• Conducted comprehensive audits of processes and procedures to identify areas for improvement in production and product quality.
• Coordinated resolution of identified non-conformance issues by working closely with suppliers.
• Collaborated with other departments to develop a system of inspection methods, sampling plans and testing protocols.
• Implemented continuous improvement initiatives aimed at reducing costs while maintaining high standards of product quality.
• Ensured that all equipment is properly calibrated according to manufacturer specifications.
• Trained staff members in proper use of tools, techniques and processes related to quality assurance.
• Evaluated new technologies and innovative approaches for improving the accuracy and efficiency of quality control operations.
• Maintained accurate records of test results, inspections and certifications in accordance with regulatory requirements.
• Monitored production processes to detect deviations from established standards.
• Reviewed incoming material against purchase orders for accuracy and completeness.
• Performed root cause analysis to troubleshoot recurring problems with products or services.
• Developed, implemented and monitored quality assurance standards to ensure compliance with company policies.
• Reviewed final products prior to shipment to ensure they meet specified requirements.
• Managed vendor relationships to ensure timely delivery of materials meeting required specifications.
• Assisted in developing standard operating procedures related to Quality Assurance activities.
• Provided guidance on best practices for quality assurance throughout the organization.
• Determined optimum points to sample products and created protocols to obtain reliable data.
• Fielded customer complaints and rectified service issues.
• Troubleshot product issues and fixed problems.