GEETHANJALI P SASIDHARAN
KOTTARATHIL HOUSE,VADOOKARA.THRISSUR
Summary
Look for a challenging career which demands the best of my professional ability in terms of analytical skills, and helps me in broadening and enhancing my current skill and knowledge.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
12
12
years of professional experience
Work History
Sales And Operation Executive
Quess Corp Limited (SBICARDS)
12.2017 - Current
- Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
- Mentored junior staff on best practices for task execution and problem-solving.
- Implemented process improvements resulting in significant reductions in operational delays.
- Optimizing the sales process
- Analyzing data
- Managing CRM System
DMS Quality Analyst for Federal Bank
Eben Telecom
01.2015 - 01.2017
- Developed and executed test plans, cases, and scripts for various applications.
- Collaborated with cross-functional teams to troubleshoot issues and enhance user experience.
- Analyzed test results and provided detailed feedback to development teams for continuous improvement.
Caliber MEP Solutions
01.2013 - 01.2015
- Developed and maintained positive customer relationships through effective communication and conflict resolution.
Education
Bachelors - Computer Application
Chinmaya Mission Management and Technology
01.2013
Higher Secondary - undefined
Sree Narayana Girls Higher Secondary School
01.2010
SSLC - undefined
J.P.E.H School
01.2008
Skills
- Good analytical ability and leadership and patience
- Enthusiasm to learn about new things
- Good communication skill
- Hardworking and challenging attitude
- Positive minded confident
- Capability of executing challenging assignment with right blend of intelligence, diligence
- Team leadership
- Operational efficiency
Additional Information
MS OFFICE
ADAPTABLITY
TIME MANAGEMENT
ATTENTION TO DEATIL
Timeline
Sales And Operation Executive
Quess Corp Limited (SBICARDS)
12.2017 - Current
DMS Quality Analyst for Federal Bank
Eben Telecom
01.2015 - 01.2017
Caliber MEP Solutions
01.2013 - 01.2015
Higher Secondary - undefined
Sree Narayana Girls Higher Secondary School
SSLC - undefined
J.P.E.H School
Bachelors - Computer Application
Chinmaya Mission Management and Technology
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