GEETHA VANI

• Developed KPIs and built Amazon QuickSight dashboards to track and drive business goals, presented in weekly business reviews (WBR), monthly business reviews (MBR), and quarterly business reviews (QBR) for senior leadership.
• Monitored and improved KPIs through close collaboration with Operations teams, recommending data-driven actions, new metrics, techniques, and strategies based on analytical findings.
• Led weekly business reviews with internal and external stakeholders worldwide, discussing KPI performance, providing call-outs, and driving process launches, project management, status updates, and program onboarding.
• Drove operational and business goals via data-oriented analysis, technology solution adoption (including interfacing with automation teams), and process improvement projects.
• Evaluated project performance through comprehensive reviews, identifying improvement areas to enhance future planning and execution; delivered weekly, monthly, and quarterly status updates on progress and impact to leadership.
• Developed Agile business process models depicting current and future states; conducted in-depth business and system analysis with full documentation for deliverables.
• Demonstrated strong communication, writing, and presentation skills in client briefs, memorandums, and analytical reports; identified team strengths to support talent advancement and succession planning.

• Led and supervised QA associates, organizing, planning, prioritizing, and scheduling work assignments while owning production and quality deliverables as the primary point of contact for cross-functional teams.
• Mentored and trained junior QA engineers on automation testing, test methodologies, and best practices to build team capabilities.
• Developed and executed comprehensive test plans and cases to ensure product quality, functionality, and usability.
• Collaborated with developers and cross-functional teams to identify defects, conduct troubleshooting, perform root cause analysis, and resolve bugs efficiently.
• Owned program-level goals and projects, delivering within targeted timelines through pipeline management, initiative planning, headcount allocation, regular status updates, and documentation for internal/external stakeholders.
• Conducted regular project status meetings, reviews, and retrospectives to drive effective communication, continuous improvement, and alignment.
• Functioned as a Business Analyst by mapping requirements, soliciting and analyzing stakeholder/process needs, eliciting insights from SMEs on client business processes, and preparing required documentation aligned with project scope.

• Created and assigned jobs to associates, managing resource allocation with managers to meet SLAs and business goals.
• Served as primary point of contact for clients and stakeholders, delivering regular updates on project status, addressing concerns, and managing expectations.
• Communicated with business stakeholders on task requests, identified process improvement and automation opportunities, and explored cost-reduction initiatives aligned with Amazon's "Frugality" leadership principle.
• Tracked and drove daily associate productivity and quality; acted as SME to resolve process queries, reviewed metrics, and prioritized workflows.
• Provided regular updates and reports on testing progress, test coverage, and defect metrics; conducted functional, regression, integration, performance, usability, and device testing.
• Identified process gaps, drove improvement projects, and created prioritization frameworks with SOPs to eliminate defects, enhance monitoring systems, and improve customer experience.
• Established plans, milestones, and objectives based on stakeholder input; aligned risk and control processes into daily responsibilities to monitor, mitigate risks, and escalate issues appropriately.
• Engaged cross-functional teams to define project goals, roles, and responsibilities; collaborated to resolve issues and ensure smooth execution.
• Developed standard operating procedures (SOPs), documented workflows, and implemented process enhancements to streamline current and future projects.

• Consistently met or exceeded productivity and accuracy targets while leading ad-hoc operational projects and audits.
• Collaborated with cross-functional teams to identify and resolve process-impacting bugs.
• Coordinated with distributed teams across multiple locations to ensure SLA compliance; trained and reviewed new hires to maintain performance standards.
• Managed complex projects by prioritizing tasks, defining scopes, gathering business requirements, conducting gap analyses, and documenting outcomes in textual or modeled formats.
• Delivered high-quality project results through rigorous testing, progress monitoring, and adherence to milestones.
• Recommended process improvements and enhancements based on customer impact, driving team development and efficiency.
• Supported multidisciplinary teams during new project rollouts by addressing inquiries, troubleshooting issues, and ensuring seamless execution.