Geethi Praveen
Aluva
Summary
10+ years of work experience with expertise in US immigration, HR advisory and Client Management services. Strong leadership skills with proven results to achieve revenue goals and higher client satisfaction levels. Now looking for a new and challenging managerial or consultancy position, one which will make best use of my existing skills and experience and further my personal and professional development.
Overview
8
8
years of professional experience
Work History
Business Immigration Consultant
Fragomen Immigration Services Pvt. Ltd.
05.2019 - Current
- Manage and Maintain email correspondence efficiently to ensure timely responses and organized communication with the clients
- Facilitate the major updates to the team, ensuring that all the latest information is captured when preparing cases
- Lead the implementation of new processes within the team and identify potential scope expansions from a business perspective
- Schedule client and management calls as needed to address relevant matters
- Manage both Ad Hoc and ongoing projects effectively
- Coordinate with the allocation to ensure fair distribution of workload among team members and prevent service level agreement (SLA) discrepancies
- During low volume periods, conduct comprehensive training sessions for the team members on all the processes to ensure smooth operations during high pressure situations
- Identify potential backups for all the transactions to ensure seamless case delivery even in the absence of employees
- Directly communicate with the clients to coordinate the retrieval of any missing documents
- Promote a culture of stress management to enhance employee well being and performance
- Dedicate extra care to handling complex cases/scenarios from co-workers, ensuring accurate and error free outcomes
- Identify cases requiring clarification or additional information
- Inspire and encourage team members to strive for excellence in the process
- Assess the capabilities of each team member and provide individualized attention as needed
- Manage the overseas leave requests of team members to ensure compliance and smooth operational continuity
- Facilitate team meetings to addresses new updates and discuss any challenges encountered
- Regularly update process and client documents to ensure adherence to the latest procedures
- Actively participate in process and organization related presentations and engage in extracurricular activities for personal development
- Provide case status updates to the client and offer solutions to address any frustrations they may experience
- Provide excellence services to clients and addressing their concerns promptly
- Collaborate with third party service providers as necessary to fulfill requirements
- Organize short trips and team outings to foster team bonding and relaxation
- Manage multiple tasks and deadlines efficiently
- Prioritizing tasks efficiently to meet deadlines
- Administer quarterly performance evaluations for the team members to assess progress and provide constructive feedback.
Senior Relationship Officer
Stratix Consultants
07.2017 - 03.2019
- Complete handling of skilled migration for Canada and Australia
- Assisting lawyer for Student visa and Visit Visa
- Initial Verification of documents and checking whether a client is qualified for skilled migration
- Collecting required document for immigration and arranging the same in the respective folders
- Generating ECA account (Education Evaluation assessment) under WES, IQAS, ICAS ,CES and BCIT, ICES.
Immigration Consultant
Cosmos Immigration Services
10.2016 - 06.2017
- Deciding suitable job duties and NOC code for Clients
- Collecting relevant documents for Immigration Process
- Filling up the assessment forms for evaluation and liaising with the lawyer for further verification
- Coordinating with clients and lawyer for further Immigration Process
- Arranging face to face meeting as well as video conferencing to check the better options for clients
- Maintaining client’s records using Hubspot software
- Preparing educational credential evaluation for clients
- Thorough verification and documentation
- Providing quality service to the clients
- Dealing with clients from different nationalities
- Providing timely replies to the client’s queries
- Uploading documents in the respective Immigration Portal
- Coordinating with third party agencies for further assistance.
Education
Master of Science: Human Resource Development Management -
Christ University, Bangalore
Bachelor of Science: Physics -
MG University, Kerala
Skills
- Leadership Skills
- Communication
- Multitasking
- Problem solving & Decision making
- Adaptability
- Time management & Ability to work under pressure
- Team Handling
- Attention to detail
Applications
- Outlook
- Microsoft Office
- Adobe PDF
- Connect
- FLAG portal
- Hubspot
- OneNote
Accomplishments
- Received Multiple best employee awards for leadership, management and also for quality of work.
- Received direct client appreciation for completing complex projects within short timelines.
- Received direct appreciations from partner office for immediate assistance and coordination on providing quick response on urgent and high-profile cases.
- Awards for achieving highest performance as in Quality metrics.
- Received award for best client service.
- Received awards for highest sales for the month.
Languages
Malayalam
English
Hindi
Tamil
Cooking , Singing, Acting, Dancing
Passionate about cooking recipes and constantly refining existing ones with my personal touch.
A trained Singer and Dancer. I enjoy my free time performing these activities.
Timeline
Business Immigration Consultant
Fragomen Immigration Services Pvt. Ltd.
05.2019 - Current
Senior Relationship Officer
Stratix Consultants
07.2017 - 03.2019
Immigration Consultant
Cosmos Immigration Services
10.2016 - 06.2017
Master of Science: Human Resource Development Management -
Christ University, Bangalore
Bachelor of Science: Physics -
MG University, Kerala
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