Geethika M
Palakkad
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Head-Front Office Operations & Customer Relations
Trinity Super Speciality Eye Hospital
Palakkad
12.2022 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Customer Relations Executive
Malabar Gold & Diamonds
Palakkad
11.2020 - 06.2022
- Conducted market research and analysed customer feedback to identify areas for improvement.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Mentored junior team members and managed employee relationships.
- Referred customers to business partners based on individual preferences and demographics.
Education
Bachelor of Arts - Economics
Calicut University
Palakkad04-2024
High School Diploma -
Kerala State Board
Palakkad03-2009
Skills
- Customer service
- Team collaboration
- Project management
- Customer feedback
- Time management
- Problem solving
- Communication skills
- Team management
- Active listening
- Task prioritization
- Problem-solving
- Organization and time management
Timeline
Head-Front Office Operations & Customer Relations
Trinity Super Speciality Eye Hospital
12.2022 - Current
Customer Relations Executive
Malabar Gold & Diamonds
11.2020 - 06.2022
Bachelor of Arts - Economics
Calicut University
High School Diploma -
Kerala State Board
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