Summary
Overview
Work History
Education
Skills
Languages
Awards
Affiliations
Languages
Certification
Timeline
Generic

Geetika Garg

Gurgaon

Summary

Resilient Service Associate with strong negotiation skills. Talented at handling stressful situations with professionalism. Excellent knowledge of products and superb organizational skills. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Premium Traveler Service Associate

Expedia Group
Gurgaon
01.2023 - Current
  • Greeted customers and assessed their needs.
  • Processed customer transactions in an efficient and accurate manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Handled cash, credit card, and check payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Demonstrated product knowledge to customers by providing detailed information about products and services offered.
  • Balanced the register at the end of each shift.
  • Answered incoming calls promptly, courteously, and professionally.
  • Enforced company policies regarding returns, exchanges, refunds.
  • Utilized POS system to process orders accurately and efficiently.
  • Participated in team meetings to discuss goals and objectives.

Senior Representative

Concentrix
Gurgaon
05.2021 - 12.2022
  • Developed customer service policies and procedures for the Senior Representative team.
  • Negotiated contracts with vendors to increase efficiency and reduce costs.
  • Managed a team of Senior Representatives to ensure high-quality customer service delivery.
  • Resolved escalated customer complaints in a timely manner.
  • Advised customers on product features and usage techniques to maximize their experience.
  • Trained new hires on customer service processes and protocols.
  • Monitored customer feedback to identify opportunities for improvement.
  • Collaborated with cross-functional teams to develop innovative solutions to common problems.
  • Maintained up-to-date knowledge of products, services, pricing plans, promotions.
  • Analyzed trends in customer data to uncover insights that could be used for business growth strategies.

Account Manager

Encore Capital
Gurgaon
09.2020 - 04.2021
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with clients to maximize profitability.
  • Conducted market research to identify potential customers.
  • Analyzed client data and identified opportunities for growth.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Developed strategies to increase revenue from existing accounts.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Collaborated with marketing team to develop promotional materials for clients.
  • Maintained accurate records of all customer interactions in the CRM system.

Medical Claims Analyst

R1RCM
Gurgaon
07.2019 - 03.2020
  • Reviewed patient medical records for accuracy and completeness of claims information.
  • Analyzed claim denials to identify underlying causes and develop resolution strategies.
  • Researched and resolved billing discrepancies, coding issues, and other payment problems.
  • Monitored accounts receivable balances to ensure timely collection of payments.
  • Prepared reports summarizing the progress of claims submitted to insurance companies.
  • Interpreted complex medical policies and procedures to determine coverage eligibility.
  • Collaborated with healthcare providers to resolve outstanding claims issues.
  • Performed data entry into multiple computer systems related to health insurance benefits and claims processing.
  • Maintained current knowledge on Medicare and Medicaid guidelines as well as private insurance plans.

Education

Bachelor of Science -

DAVC Sec-10
01.2016

Intermediate -

Sacred Heart Convent Sr Sec School
01.2013

High School -

Sacred Heart Convent Sr Sec School
01.2011

Skills

  • Client Handling
  • Excel in Communication
  • Highly adaptable
  • Determined & Persistent Time Management
  • Good Interpersonal Skills
  • Tough to break ability and mindset
  • Team Player
  • Complaint Handling
  • Customer Support
  • Quality Assurance
  • Client Relationship Building
  • Computer Skills
  • Data Entry
  • Documentation And Reporting
  • Customer Service
  • CRM Software
  • Account Management
  • Team player mentality
  • Client rapport
  • Call Documentation

Languages

  • ENGLISH
  • HINDI
  • PUNJABI

Awards

  • Actively participated in National Seminar
  • Actively participated in International Conference
  • Social Worker
  • Finance Department Expertise
  • National Level Physics Olympiad Top 10 scorer

Affiliations

  • First position scorer in Physics Olympiad 2016.
  • All rounder in extra curriculums.
  • Team Slayer.
  • Active participations in all activates and games.
  • Fond of Music, Art and travel.

Languages

Hindi
First Language
Punjabi
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2

Certification

  • Social service worker in Rotary International.
  • Arrange Trips and travels.
  • Treasure in Rotary International.
  • Organize Events.

Timeline

Premium Traveler Service Associate

Expedia Group
01.2023 - Current

Senior Representative

Concentrix
05.2021 - 12.2022

Account Manager

Encore Capital
09.2020 - 04.2021

Medical Claims Analyst

R1RCM
07.2019 - 03.2020

Bachelor of Science -

DAVC Sec-10

Intermediate -

Sacred Heart Convent Sr Sec School

High School -

Sacred Heart Convent Sr Sec School

Similar Profiles

CREATE PROFILE
Geetika Garg