Geetika Meena
Gurgaon
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
9
9
years of professional experience
Work History
Cabin Crew
Air India
05.2023 - Current
- Experienced and formally trained on Airbus A320/ A350 fleet operations, with comprehensive knowledge of aircraft specific safety protocols and emergency proceducers
- Provided exceptional customer service to passengers, ensuring a positive and comfortable travel experience.
- Successfully managed and ensured the well-being of passengers during ultra long-haul flights, demonstrating resilience and adaptability to extended flight durations.
- Collaborated effectively with the flight crew and ground staff to ensure seamless operations.
- Delivered top-notch service to Business Class passengers during ultra long-haul flights, ensuring a luxurious and comfortable travel experience.
- Implemented strategies to enhance passenger comfort during extended flights, including proactive service, hydration initiatives, and collaborative efforts with the cabin crew.
- Ensured adherence to company policies and maintained high standards of hygiene and cleanliness.
Business Development Executive
S&S Brokerage Inc.
01.2021 - 05.2023
- Advised clients on transportation.
- Tracking delivery progress of shipments.
- Notify consignees of freight or baggage arrival and arrange for delivery.
- Set up new carriers and customer for our company.
- Determined method of shipment and prepare bill of lading, invoice and other shipping documents.
Sr. Customer Support Executive
Kochar Tech
06.2018 - 10.2021
- 2 years of experience from KocharTech as a Sr. Customer Support Executive.
- Initiated and managed employee queries and guide.
- Used coordination & communication skills to solve employee queries.
- Assisted customers by providing accurate information.
Financial Advisor
PolicyBazaar.com
01.2017 - 04.2018
- 1+ Year of experience from Policy Bazaar as a Financial Advisor.
- Assisted customers in researching and comparing various insurance policies, helping them in making an informed decision.
- Coordinated with the issuance team regularly to see if there is any lack in the issuance of insurance or investment plan.
Education
XII Standard -
The National School Of Open Learning (NIOS)
01-2017
X Standard -
St. Soldier Public School (CBSE)
01-2014
Skills
- Communication
- First aid
- Hospitality service expertise
- Professional appearance
- Team collaboration
- Safety procedures
- Cultural awarness
Languages
English
Hindi
Timeline
Cabin Crew
Air India
05.2023 - Current
Business Development Executive
S&S Brokerage Inc.
01.2021 - 05.2023
Sr. Customer Support Executive
Kochar Tech
06.2018 - 10.2021
Financial Advisor
PolicyBazaar.com
01.2017 - 04.2018
XII Standard -
The National School Of Open Learning (NIOS)
X Standard -
St. Soldier Public School (CBSE)