Geo George Cheruvatur
Pune
Summary
Seasoned Business Analyst with exposure to Banking and Finance and Telecom industry. Expertise in business and systems requirements, and implementing agile framework as Scrum Master.
Overview
29
29
years of professional experience
1
1
Certification
Work History
IT ENABLER - Business Analyst & Scrum Master
Tata Consultancy Services [ TCS ]
12.2014 - Current
- Analyzed business requirements for Banking and Telecom industry projects to capture the scope and objectives.
- Collaborated with cross-functional teams in product owner, development and testing to gather and document user stories.
- Developed and maintained detailed process maps to enhance operational efficiency.
- Facilitated discussion workshops to identify gaps in processes and recommend solutions.
- Utilized data visualization techniques to present and explain complex data sets.
- Lead and facilitate key Scrum events like daily stand-ups, sprint planning, sprint reviews, and retrospectives
- Created dashboards to monitor and track key performance indicators.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Mentored junior analysts in best practices for requirements gathering and documentation.
- Processing of payments and financial transactions to suppliers and obtaining goods and services from suppliers promptly using SAP Concur
- Receiving, processing, verifying and reconciling invoices invoices for accounts payable purposes for Australian media firm Foxtel and investment banker Credit Suisse
- Expense reconciliation: reconciling accounts payable transactions to ensure that all payments are accounted for correctly for Investment banker Credit Suisse
- Month-end closing: assisting with month-end and year-end closing activities, including preparing reports and reconciliations related to accounts payable.
- Conduct periodic audits regularly of the payments made and report anomalies and initiate remedial action for compliance breaches.
Customer Service Executive
American Home Mortgage Services , HOMEWARD
04.2010 - 12.2012
- Document collection and verification: Gather and verify necessary financial documents, such as tax returns, bank statements, and credit reports, ensuring accuracy and completeness for the underwriter.
- Underwriting support: Work with underwriters to resolve any discrepancies or issues that arise.
- Application review: Review mortgage applications to ensure all fields are complete and accurate.
Sr Customer Service Executive
WNS Global Services
10.2005 - 04.2009
- Medical transcription. Accurately transcribe medical dictations and reports using specialized knowledge of medical terminology.
- Legal transcription. Prepare accurate transcripts for legal proceedings, such as depositions, court hearings, and legal interviews.
- Proofreading. Review and edit transcripts for spelling, grammar, and formatting errors, ensuring a polished final copy for export.
- Pension Benefit processing: Calculate and process pension benefit payments for retirees and beneficiaries accurately and promptly.
- Pension plan administration: Manage the day-to-day operations of pension plans, including processing new enrollments, updating employee data, and ensuring accurate record-keeping.
Medical and Legal Transcription Editor
KGISL Outsource Solutions
01.1997 - 09.2005
- Created, Edited and Proofread the documents for grammar, clarity, and style consistency while converting medical and legal dictations to accurate medical and legal documents.
- Implemented quality control measures ensuring adherence to style guidelines.
Education
High School Certificate -
Campion School
Bhopal, India01-1988
High Secondary School Certificate -
Campion School
Bhopal01-1990
BA (Management) - Marketing Management And Research
Bhopal School of Social Sciences
Bhopal01-1994
PG Diploma in Travel And Tourism - Tourism And Travel Management
Kerala Inst. of Travel And Tourism
Trivandrum, India01-1996
Executive PGDBM - Operations
Symbiosis International University
Pune01-2008
Skills
- Stakeholder requirement evaluation
- Team collaboration
- Microsoft Office Suite
- Internal auditing
- Verbal and written communication
- Stakeholder engagement
- Agile project execution
- KPI tracking
- Data summarization using pivot tables
Certification
- Professional Scrum Master PSM1
- Disciplined Agile Senior Scrum Master
- CBAP (persuing)
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Timeline
IT ENABLER - Business Analyst & Scrum Master
Tata Consultancy Services [ TCS ]
12.2014 - Current
Customer Service Executive
American Home Mortgage Services , HOMEWARD
04.2010 - 12.2012
Sr Customer Service Executive
WNS Global Services
10.2005 - 04.2009
Medical and Legal Transcription Editor
KGISL Outsource Solutions
01.1997 - 09.2005
High School Certificate -
Campion School
High Secondary School Certificate -
Campion School
BA (Management) - Marketing Management And Research
Bhopal School of Social Sciences
PG Diploma in Travel And Tourism - Tourism And Travel Management
Kerala Inst. of Travel And Tourism
Executive PGDBM - Operations
Symbiosis International University