GEORGE BENHUR PALLEPAGA
BANGALORE
Summary
Experienced Voice Engineer with a strong background in UC telephony and VoIP technologies, Proven ability to deploy, configure, and maintain communication systems.
Overview
4
4
Languages
1
1
Certification
11
11
years of professional experience
Work History
Assistant Consultant
Tata Consultancy Services
02.2025 - 08.2026
- Working as a RingCentral Telephony Support Engineer, assisting end users with issues related to their telephones and related devices.
- Also, working on Azure Cloud Environment in creating network firewall rules using the IAC tool Terraform.
- Worked as an Implementation Engineer to migrate the existing legacy systems to Cisco Meraki.
- Also, worked on Microsoft teams admin Center to create and manage users, managing the 3rd party integrations (API's) for a smoother and effective functionality on the RingCentral platform.
Service Delivery Consultant
Black box Network Services
11.2022 - 08.2024
- Focused on client-side Telephony Infrastructure support, handling both Avaya and Cisco systems as an Avaya engineer.
- Generated Change Requests and Problem Tickets to address RCA related requests and tasks occurring outside regular business hours.
Product Support Engineer
Betsol Software
02.2021 - 11.2022
- Worked as a product Support Engineer for Avaya products such as Avaya Workspaces, Oceana, and CC elite. Focused on deploying, configuring, and managing lab systems to facilitate efficient development and testing by the Developers.
- Installed and troubleshot Docker and Kubernetes for developers while deploying new systems.
Senior Technical Support Engineer
Innovatia India
08.2020 - 02.2021
- Efficiently troubleshooted and resolved customer issues worldwide to ensure seamless operation of Avaya UC products especially CM.
- Conducted remote sessions with customers to troubleshoot issues when direct access to customer systems was not available through SAI Connectivity.
Tier 1 Technical Support Engineer
ASPECT SOFTWARE
12.2019 - 08.2020
- Provided Tier 1 Support to Aspect WFM customers globally, assisting with login and logoff data extraction from ACD's raw data.
- Utilized Current Day RAW Report to accurately forecast the number of agents needed for future logins. Delivered remote support to address customer facing issues on WFM, coordinating with Tier 2 and Technical Leads as required.
Fault Management Engineer
DXC TECHNOLOGY
07.2016 - 12.2019
- Troubleshooted and resolved Communication Manager, Session Manager, SMGR, System Platform, firmware upgrades, backup, call log related issues. Proficient in Linux troubleshooting including Restarts Analysis, File sync issues, Backup issues and Authentication related issues. Expertise in deciphering log files.
- Collaborated with tier-3 engineers to implement the latest fixes and updates, resulting in effective resolution of customer issues.
Avaya Support Engineer
MAGNA INFOTECH
06.2015 - 07.2016
- Managed troubleshooting and maintenance activities for Avaya Products like CM, SM, SMGR, System Platform (CDOM and DOMO), H.28 media gateways, Port networks while diagnosing alarms and identifying faults in Avaya (CM 6.0).
- Monitored & analyzed alarms of PBXs, checked up health status, and resolved remote issues. Engaged site technicians across EMEA, APAC, and NA for hardware challenges.
- Coordinated with various service providers across the globe (EMEA, APAC, NA) to address circuit downtimes for PRI, E1, and T1.
Education
Bachelor of Electronics and Communication Engineering -
JNTU Kakinada
Guntur05-2014
Skills
- Avaya Communication Manager (CM)
- Avaya Session Manager, System Manager (SM, SMGR)
- Avaya System Platform (AVSP)
- VM ware Virtualization
- Gateways (H248), Port Networks (G650)
- Avaya Enablement Services (AES)
- Aspect WFM
- Red hat Linux
- Terraform
- Microsoft Azure
- Cisco Meraki
- Microsoft Teams
Interests
Studying Novels & Non fiction books, playing Video Games, Love to travel
Certification
ACIS
LANGUAGES
English B2 Upper Intermediate
Hindi B2 Upper Intermediate
Telugu C1 Advanced
German A2 Elementary
Timeline
Assistant Consultant
Tata Consultancy Services
02.2025 - 08.2026
Service Delivery Consultant
Black box Network Services
11.2022 - 08.2024
Product Support Engineer
Betsol Software
02.2021 - 11.2022
Senior Technical Support Engineer
Innovatia India
08.2020 - 02.2021
Tier 1 Technical Support Engineer
ASPECT SOFTWARE
12.2019 - 08.2020
Fault Management Engineer
DXC TECHNOLOGY
07.2016 - 12.2019
Avaya Support Engineer
MAGNA INFOTECH
06.2015 - 07.2016
Bachelor of Electronics and Communication Engineering -
JNTU Kakinada