Ghanshyam Pawar
Pune
Summary
Analytical Senior Quality Analyst known for high productivity and efficient task completion. Possess specialized skills in statistical analysis and process optimization to enhance lead quality and process compliance. Excel in critical thinking, problem-solving, and communication, ensuring seamless collaboration with cross-functional teams to achieve quality objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr.Quality Analyst
Inventive Global Solutions pvt ltd.
Pune
10.2022 - Current
- Developed and implemented quality assurance processes, procedures, and standards to ensure lead quality.
- Managed a team of Quality Analysts and provided guidance on best practices for auditing leads.
- Ensured adherence to applicable laws and regulations governing the process such as GDPR, CASL etc.
- Performed root cause analysis of reported defects and developed corrective action plans accordingly.
- Identified quality trends to investigate system flaws, process inefficiencies and training needs.
Subject Matter Expert (Quality Assurance)
Xponential Data and Business Services pvt ltd.
Pune
06.2020 - 09.2022
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Assessed current systems architecture against industry best practices in an effort to identify gaps or vulnerabilities requiring attention.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Identified key performance indicators and guided team members on refining procedures to improve outcomes.
- Assisted in developing and refining standard operating procedures for quality audits.
- Reaudited leads audited by QA's and Monitored errors and reviewed records and metrics to understand cause of errors.
Quality Analyst
Inventive Global Solutions pvt ltd.
Pune
08.2017 - 03.2020
- Developed audit plans for new campaigns based on client requirements.
- Collaborated with cross-functional teams to ensure that lead specifications are met or exceeded.
- Performed data analysis using statistical methods to assess trends in lead defects.
- Implemented corrective actions when necessary to improve overall lead quality.
- Assisted in the development of Quality Assurance procedures and protocols.
- Documented nonconformities found during audits and reported them appropriately.
Customer Service Executive
Credence Resource Management pvt ltd.
Pune
10.2016 - 07.2017
- Analyzed financial accounts to determine the best course of action for debt collection.
- Researched and verified customer information to ensure accurate contact details.
- Conducted outbound calls, emails, and letters to customers with overdue payments.
- Negotiated payment plans with customers in order to collect delinquent debts.
- Evaluated customer responses during negotiations and adjusted approaches accordingly.
- Recognized patterns in customer behavior that could be used as indicators of future delinquency rates.
Business Development Executive
Inventive Global Solutions pvt ltd.
Pune
12.2015 - 09.2016
- Developed and executed strategies to increase lead generation and conversion rates through email, content syndication, webinars, and other marketing campaigns.
- Analyzed data from various sources, including LinkedIn, Zoominfo, Data.com, Salesforce.com, Marketo and company websites.
- Coordinated with cross-functional teams to ensure effective execution of campaigns across multiple channels.
- Identified new opportunities for growth through market research and analysis.
- Collaborated with Operations & Quality team for defining target audience segments for specific campaigns or initiatives.
- Optimized website content for improved search engine visibility and organic traffic growth.
- Implemented best practices around lead nurturing and scoring based on customer engagement levels.
Education
HSC -
Sir Parshurambhau College
Pune02-2008
SSC -
Mount Carmel Convent Higher Secondary School
Chandrapur03-2006
Skills
- Continuous Improvement
- Six Sigma methodology
- Correction action planning
- Data Analysis
- Audit processes
Languages
Marathi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Certification
- Applied for Lean Six Sigma Green Belt, expected to be certified in Nov 2024.
Timeline
Sr.Quality Analyst
Inventive Global Solutions pvt ltd.
10.2022 - Current
Subject Matter Expert (Quality Assurance)
Xponential Data and Business Services pvt ltd.
06.2020 - 09.2022
Quality Analyst
Inventive Global Solutions pvt ltd.
08.2017 - 03.2020
Customer Service Executive
Credence Resource Management pvt ltd.
10.2016 - 07.2017
Business Development Executive
Inventive Global Solutions pvt ltd.
12.2015 - 09.2016
- Applied for Lean Six Sigma Green Belt, expected to be certified in Nov 2024.
HSC -
Sir Parshurambhau College
SSC -
Mount Carmel Convent Higher Secondary School
Similar Profiles
Enrix DolindoEnrix Dolindo
Jr Electrical/Mechanical technician at Global Inventive Technologies, Inc.Jr Electrical/Mechanical technician at Global Inventive Technologies, Inc.
Christopher PerdoncinChristopher Perdoncin
Electrical Technician at Inventive Solutions LLCElectrical Technician at Inventive Solutions LLC
ABHISHEK TIWARIABHISHEK TIWARI
Zonal Manager at Inventive Software Solutions Private Limited.Zonal Manager at Inventive Software Solutions Private Limited.