Pooja S

* Auditing opportunity calls(interested customer's),call disconnect from agent side,lost leads,follow up calls,short calls to understand and Document, track remedial action/action plan to assist in elimination of recurring errors.

*Perform other audit related duties as assigned by management.

* Call Calibration with operation's(Team Lead,QA's, Assistant Manager,Manager

*Call Listening session with Agents.

*Sharing daily, weekly, and monthly reports submitted to the Operations and Quality head.

*Develop deep and long-standing relationship with the vendors - to drive relationships from the strategic to the tactical.

*Make vendors partners in driving disruptive changes for the category.

*Know the competition: Understand on-line and off-line players. Ensure Flipkart selection stays well ahead of competition.