- Travelling
- Pickleball
- Badminton
- Cricket
GHOSHILKUMAR GURJAR
Ahmedabad,GJ
Summary
Dynamic Regional Head of Operations with over 10 years of expertise in optimizing logistics, streamlining intra-city deliveries, and enhancing operational efficiency through data-driven decision-making. Proven track record of scaling startups from 30 to over 1,500 daily orders while leading high-impact profitability projects that achieved a 52% reduction in Cost Per Order (CPO). Skilled in building large-scale Control Tower teams and executing high-volume delivery strategies, as well as securing strategic B2B partnerships with industry leaders. Committed to driving operational excellence and fostering innovation in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Regional Head Operations
Dropon Delivery
02.2024 - Current
- Scaled operations from 30 to over 1,500 daily orders, achieving significant growth and sustainability through process-driven logistics.
- Managed B2B partnerships with BigBasket, Zepto, Blinkit, Amazon, and Flipkart for specialized last-mile vehicle and driver supply.
- Led a cross-functional team of over 80 members, directly managing 6 department heads.
- Implemented marketing strategies that resulted in a 20% increase in brand visibility and 15% growth in demand within 12 months.
Program Manager (Central Last Mile)
ZEPTO Private Limited
02.2022 - 09.2023
- Reduced Cost Per Order (CPO) from ₹80 to ₹38 across the South region, improving profitability by 52%.
- Successfully launched over 50 Dark Stores across 7 major cities and executed Zepto's EV Charter program.
- Managed a team of over 60 professionals focused on Last Mile Metrics, vehicle onboarding, compliance, and training.
- Developed and implemented strategic initiatives to enhance operational efficiency.
- Led cross-functional teams to drive project completion within defined timelines.
Assistant Manager (Data Analytics & Control Tower)
JioMart
08.2020 - 03.2021
- Built the Control Tower team from scratch and migrated the department from Mumbai to Ahmedabad, achieving over 30% cost savings.
- Recruited, trained, and managed a department of over 100 CT Executives, 2 Assistant Managers, and 5 Team Leaders.
- Oversaw the entire operational lifecycle from order receipt to delivery, achieving a post-order success rate of over 95%.
- Managed refund processes and Return to Origin (RTO) logistics, reducing RTO by 25%.
Team Lead - Operations
SWIGGY LIMITED
05.2018 - 05.2020
- Joined during the early stages in Ahmedabad, building the supply network from zero to fully operational within 6 months.
- Launched Vadodara operations independently within 1 month, managing Real Estate, Expansion, Marketing, Supply, HR/Admin, and IT.
- Achieved over 500 orders on opening day, later expanding operations to 13 cities with over 1,500 daily orders.
- Built a supply team of field recruiters and telecallers, partnered with multiple vendors, and hired over 5,000 drivers in 3 months.
- Established KPIs and KRAs for operational teams, improving delivery efficiency by 40%.
Team Lead - Operations
BHARTI AIRTEL LIMITED
01.2015 - 03.2018
- Managed corporate accounts in Gujarat for CUG connections including Arvind Limited, Western Railway, GSRTC, GP, and GoG.
- Led a team of 7 Relationship Managers responsible for CUG sales, service, billing, and collection.
Education
Bachelor Of Commerce - Accounting
Calorx Teachers University
Ahmedabad, India05-2014
Skills
- Team management
- Operations management
- Human resources management
- Client relationships
- Problem-solving
- Customer service
- Attention to detail
- Multitasking
- Excellent communication
- Team leadership
- Data analysis
- Profit and loss management
- SQL (Basic)
- PowerBI (Basic)
Interests
Timeline
Regional Head Operations
Dropon Delivery
02.2024 - Current
Program Manager (Central Last Mile)
ZEPTO Private Limited
02.2022 - 09.2023
Assistant Manager (Data Analytics & Control Tower)
JioMart
08.2020 - 03.2021
Team Lead - Operations
SWIGGY LIMITED
05.2018 - 05.2020
Team Lead - Operations
BHARTI AIRTEL LIMITED
01.2015 - 03.2018
Bachelor Of Commerce - Accounting
Calorx Teachers University
Awards
- Zepto Superstar Award, 03/01/22
- Zepto Superstar Award, 07/01/22
- Zepto Superstar Award, 12/01/22
- Swiggster Award for 'Above & Beyond' operational execution
- Growth Champion Award for 'growing orders from 100 to 1200 in 2 quarter'
- Superstar of the Year Award for hiring, managing and leading all functions.