Gideon Tadi
Hyderabad
Summary
Dynamic Subject Matter Expert with 4.6+ yrs at Cognizant Technology Solutions, specializing in fraud detection and investigation. Proven track record in analyzing transaction patterns and enhancing compliance through quality assurance initiatives. Skilled in SQL query writing and effective communication, driving operational excellence and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Subject Matter Expert (Data) - Fraud & Quality Analyst
Cognizant Technology Solutions
Hyderabad
10.2021 - Current
- Analyzed suspicious patterns in customer transactions to detect fraudulent activities, using industry-standard tools and techniques
- Investigated fraud alerts and disputes, clarifying customer rights and case outcomes
- Conducted reviews, monitoring, and investigations of customer accounts, examining discrepancies and changes in account details
- Collaborated with QA teams to resolve operational challenges and escalate issues with full-time employees (FTEs)
- Led quality monitoring initiatives and conducted refresher sessions to uphold team compliance
- ADR/ODS Team Expertise: [Alternative Dispute Resolution / Out of Court Dispute Settlements
Education
Bachelor of Technology - Mechanical Engineering
Adams Engineering College
Palvancha06-2019
Diploma - Mechanical Engineering
Anubose Institute of Technology And Sciences
Palvancha06-2016
Skills
- Fraud detection and investigation
- Fraud pattern analysis
- Transaction monitoring
- Quality assurance and compliance
- SQL query writing
- Communication and training
- Mentoring and support
- Client interaction
Certification
Fraud Risk Analytics and Prevention (Utilizing Excel and AI-based Tools): This function is essential for protecting platforms against evolving threats. By leveraging AI-based tools alongside traditional methods like Excel, fraud prevention is significantly enhanced through the automation of pattern recognition and real-time detection of complex fraud schemes.
Accomplishments
- Implemented tactics, techniques, and procedures (TTPs) that prevented financial losses for Google and received significant client praise.
- Recognized for contributing to process improvements and special initiatives that enhanced operational efficiency. Received positive feedback from clients for proactive and high-quality service delivery.
Key Highlights
- Conducted fraud investigations and dispute management, reducing potential financial exposure
- Strong proficiency in data analysis and preparing Statements of Reasons (SORs) using SQL and dashboards
- Monitored changes in customer behavior that indicated potential criminal activity, assessing risks and triggering investigative actions
- Highlighted and flagged emerging fraud trends within processes, particularly where fraudsters attempted unauthorized transactions
- Monitored customer accounts for suspicious activity, identifying potential fraud cases early to minimize risk exposure
- Developed and delivered training programs for fraud detection and quality assurance tools (e.g., G Admin)
- Hands-on experience working closely with QA teams to troubleshoot and resolve fraud-related incidents
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Subject Matter Expert (Data) - Fraud & Quality Analyst
Cognizant Technology Solutions
10.2021 - Current
Bachelor of Technology - Mechanical Engineering
Adams Engineering College
Diploma - Mechanical Engineering
Anubose Institute of Technology And Sciences