Swagat Kumar Dutta
Summary
Experienced Subject Matter Expert with over 6 years of expertise in fraud investigations and regulatory compliance. Skilled in team handling, identifying business needs, analyzing operational data, and recommending actionable solutions to support organizational growth. Strong background in managing processes, improving efficiency, and ensuring adherence to compliance standards. Committed to delivering high-quality results through effective leadership and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Cognizant Technology Solutions
Bengaluru
05.2022 - Current
- Acted as primary contact for internal and external escalations, resolving issues promptly.
- Worked collaboratively with teams across locations to improve operational effectiveness.
- Conducted root-cause analysis for misalignments while providing feedback to Quality Control analysts.
- Facilitated regular one-on-ones and team meetings to promote continuous improvement.
- Implemented strategies to take advantage of new opportunities.
- Organized client meetings to provide project updates.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed key performance indicators to identify effective strategies.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Facilitated training sessions for new employees on company policies and procedures.
- Lead and manage a team of 27 associates to meet compliance deadlines and SLA targets.
- Provide coaching, feedback, and manage performance.
- Drive process improvements through automation, reengineering, and system checks.
- Conduct regular quality audits, and ensure transactional issue resolution with clients.
- Monitor daily operations, develop contingency plans, and implement change initiatives.
- Serve as a subject matter expert, and report key performance and people issues to management.
- Resolve team issues proactively, support problem-solving, and conduct appraisals.
- Facilitate onboarding, training, cross-training, and continuous development of staff.
- Motivate team members through rewards and recognition programs.
- Oversee roster management, leave planning, and disciplinary actions in coordination with HR.
- Analyzed risk indicators associated with money laundering and terrorist financing typologies.
- Led a team, offering guidance and conducting performance assessments.
- Completed KYC risk assessments using corporate compliance tools before account openings.
- Ensured compliance of all CDD documents with internal policies and guidelines.
Senior Fraud and Risk Investigator
LoveLocal
Maharastra
09.2020 - 05.2022
- Analyzed consumer and merchant accounts to detect fraudulent activity, ensuring regulatory compliance.
- Monitored risks and promptly placed holds on accounts exhibiting suspicious behavior.
- Handled ad-hoc requests, including chargebacks and appeals, while meeting deadlines and satisfaction targets.
- Kept senior management informed of actions taken and escalated issues as needed.
- Collaborated with clients to ensure project deliverables met service level agreements.
- Conducted thorough analyses of transaction data to identify abnormal behaviors indicative of fraud.
- Flagged system abuse instances and verified legitimacy of transactions.
- Designed and implemented robust systems to enhance fraud prevention measures.
- Used Excel pivot tables, charts and reports to break down and analyze information.
Senior Associate Google Payments
Wipro Technologies
Hyderabad
09.2017 - 03.2020
- Monitored Google Wallet transactions, ensuring policy compliance for peer-to-peer service activities.
- Conducted KYC/CDD assessments, including adverse media checks and research on financial crimes.
- Performed audits and updated KYC information to enhance regulatory compliance.
- Facilitated daily huddles, providing clients with transaction activity reports as part of TRMS oversight.
- Analyzed data for AML and TF red flags, determining the need for escalation or closure.
- Identified fund sources and destinations, preparing daily CTR and STR filing reports.
- Utilized MS Excel for business reporting and AML transaction tracking, managing operational issues efficiently.
- Reviewed consumer and merchant accounts, handling ad hoc cases, chargebacks, and email consultations.
Education
B.Tech - Electronics and Tele communication Engineering
Orissa Engineering College
Bubaneswar01.2016
Skills
- Team leadership and management
- Operational risk assessment
- Fraud investigation and detection
- Subject matter expertise in card operations
- Compliance with CDD and KYC regulations
- Conflict resolution and escalation
- AML compliance expertise
- Effective communication skills
- Time management strategies
- Performance evaluation and feedback
- Coaching and mentoring
Projects
Google Wallet UK and USA payment Google Pay (Gpay India) IOA - Intelligent Operations and Automation BFS - Banking & Financial Services
Personal Information
- Date of Birth: 31/08/1994
- Nationality: Indian
Certification
- Microsoft Excel Master Essentials
- Microsoft Excel Beginner
- Microsoft Azure Fundamentals
- Introduction to six sigma
Timeline
Subject Matter Expert
Cognizant Technology Solutions
05.2022 - Current
Senior Fraud and Risk Investigator
LoveLocal
09.2020 - 05.2022
Senior Associate Google Payments
Wipro Technologies
09.2017 - 03.2020
B.Tech - Electronics and Tele communication Engineering
Orissa Engineering College
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