Rishi Srivastava
Greater Noida West
Summary
Dynamic Subject Matter Expert at Amazon Development Center, adept at driving team performance through effective training and process optimization. Proven track record in quality assurance and cross-functional collaboration, consistently exceeding SLA targets. Skilled in performance analysis and fostering individual growth, enhancing overall productivity and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Amazon Development Center Pvt Ltd
Greater Noida
08.2024 - Current
- As a Subject Matter Expert (SME), I led and trained a team of 36 associates, driving skill development and process improvements.
- Through daily training sessions, performance analysis, and cross-functional collaboration, I optimized team productivity and ensured seamless workflow.
- By fostering individual growth and implementing continuous learning strategies, I consistently exceeded daily SLA targets and promoted a culture of excellence.
- Delivered daily training sessions, focusing on skill development and process improvements to enhance team performance.
- Prepared and analyzed daily performance reports, providing actionable insights to optimize individual and team productivity.
- Coordinated with cross-functional teams daily to ensure proper SOP alignment and seamless workflow across departments.
- Conducted one-on-one sessions with bottom performers, driving improvement plans and fostering individual growth.
- Embraced the 'Hire and Develop the Best' philosophy, implementing strategies for continuous learning and team advancement.
- Consistently met and exceeded daily SLA targets through effective team management, process enhancements, and goal setting.
Data Associate
Amazon Development Center Pvt Ltd
Greater Noida
04.2022 - 08.2024
- Supported data quality checks to ensure accuracy and completeness.
- Assisted data collection and entry using Amazon's internal systems.
- Collaborated with team members to maintain organized databases.
- Conducted routine audits of data to identify discrepancies.
- Documented processes for data handling and storage procedures.
- Communicated findings effectively to team leaders and stakeholders.
- Generated periodic reports detailing key performance indicators across various business units.
- Collected, organized and analyzed data from multiple sources to identify trends and patterns in customer behavior.
Project Coordinator
V Square R Teleservices
Bangalore
08.2018 - 03.2022
- Responsible for maintaining and enhancing the quality of the Network and providing technical support.
- Solid experience and knowledge in all technical areas of RF (Radio Frequency) wireless network, Optimization and wireless switching services & Operations.
- Daily KPI analysis for clusters with many ENB, ESC, OSC, IBS, WiFi.
- Preparing Ppt's for each OSC and IBS.
- Analysis report for each OSC site with reason.
- Coordinating with Front office (Reliance Jio) team for better understanding of issues and taking further decisions to make Cluster better performance.
- Coordinating Airspan UBR network installation and configuration in Karnataka.
- Coordinating Alarm Gateway Installation on Karnataka.
- Preparation of material inward outward data from Reliance Jio warehouse.
- Coordinating with Karnataka electricity board vendor for timely site meter installation.
- Independently coordinating with site engineers and customer representatives to fulfill all requirements to keep the network up & running without any breakdown.
- ISC, ODSC, IBS Site installation end to end coordination and completion.
Education
Bachelor of Commerce -
Invertis University
Bareilly01.2017
Intermediate -
Buddha Public School
Bahraich, Uttar PradeshSkills
- Team leadership
- Quality assurance
- Project coordination
- Cross-functional team leadership
- Experience in leadership
- Training development
- Performance analysis
- Process optimization
- Data management
- Cross-functional collaboration
Certification
- Certified Six Sigma Yellow Belt
- Certified Six Sigma White Belt
- Certified Chat GPT Expert
Tools Used
- HMI - Human Machine Interface version 1.0
- HMI - Human Machine Interface version 2.0 Gen 2
- SAGE MAKER TOOL (Amazon Robotics and AWS Support)
- Amazon Robotics ML OPS Self Service Tool (Data Management)
- Data Central Work Bench (AR)
- Amazon Internal APP Maker Party Rock
Personal Information
Date of Birth: 09/17/97
Languages
- English
- Hindi
- Kannada
- Bengali
Accomplishments
I successfully trained 8 associates on a new product, previously handled at the SJO site, where the initial accuracy target was set at 30%. Through focused training, continuous learning, and effective team-leading skills, the team rapidly ramped up to achieve an accuracy rate of 97%. Notably, this high level of performance was consistently maintained even as the team expanded with increased headcount, demonstrating my ability to drive significant improvements and scale successes while upholding high standards.
Timeline
Subject Matter Expert
Amazon Development Center Pvt Ltd
08.2024 - Current
Data Associate
Amazon Development Center Pvt Ltd
04.2022 - 08.2024
Project Coordinator
V Square R Teleservices
08.2018 - 03.2022
Bachelor of Commerce -
Invertis University
Intermediate -
Buddha Public School
Similar Profiles
SWATHI BOBBILISWATHI BOBBILI
VCS (Customer Service Associate) at Amazon Development Center Pvt. LtdVCS (Customer Service Associate) at Amazon Development Center Pvt. Ltd
Arjun DevdaArjun Devda
Shipping & Delivery Support at Amazon Development center Pvt Ltd.Shipping & Delivery Support at Amazon Development center Pvt Ltd.
Sivaraj ChandrasekaranSivaraj Chandrasekaran
Assistant facilities Manager at Amazon Development Center Pvt Ltd; JLLAssistant facilities Manager at Amazon Development Center Pvt Ltd; JLL
SHIVANKIT MATHURSHIVANKIT MATHUR
SENIOR DELIVERY LEAD - GLOBAL RECONCILIATION COE at MetLife Global Operations Service CenterSENIOR DELIVERY LEAD - GLOBAL RECONCILIATION COE at MetLife Global Operations Service Center
Shubham JhaShubham Jha
Software Engineer at CognizantSoftware Engineer at Cognizant